HSBC HealthPass

The smart choice for your healthcare journey

Gain access to an extensive range of medical services at preferential rates. Enjoy the convenience of seamless video consultation and instant healthcare with HSBC HealthPass.

Buy now on the HSBC HK Mobile Banking app (HSBC HK App).

Buy now go to below buy now section

Consult GPs via video consultations[@insurance-healthpass-video-consultation] with ease

Avoid trips to clinics and waiting in long queues. Now enjoy video consultation with general practitioners (GP), and have prescriptions or medications delivered to your doorstep[@insurance-healthpass-medicine-delivery].

Enjoy preferential rate on consultation

Get 20% off on consultation fee at our network of 1,800+ medical service providers, including general practitioners (GP), Chinese medicine service providers, paediatrics, cardiologists and more[@insurance-healthpass-consultation].

Share the medical benefits with loved ones

Extend your benefits to up to 5 sub-members, including non-HSBC customers, with no restriction on age and family relationships – making it an excellent choice for family and friends.

Buy instantly in a few taps

No medical assessments needed as this is not an insurance product.

HSBC HealthPass Plan Types[@insurance-healthpass-plan-types]

Choose from our Standard and Premium plans and enjoy the flexibility to pay monthly or annually to cater to your unique needs. Find out more details about the prices of the monthly and annual plans on the HSBC HK App.
Plan details	HealthPass Standard	HealthPass Premium
Base monthly plan fee[@insurance-healthpass-plan-types] (per member)	HKD33/month	HKD128/month
1. Video consultation with general practitioners (GP)	HKD250 with medicine delivery per consultation	Unlimited free video consultations Add-on charges per consultation[@insurance-healthpass-unlimited-video-consultation]: Medicine delivery: HKD50 Prescription letter: HKD20
2. Extensive medical service network	20% off on consultation fees at our 1,800+ medical service network	20% off on consultation fees at our 1,800+ medical service network
3. Extra benefits for annual plan (per year)	One free video consultation with GP, plus medicine delivery (per member)	One free medical check-up worth up to HKD1,500[@insurance-healthpass-medical-check] (per member)
Sub-members	Add up to 5 sub-members (can be non-HSBC customers)[@insurance-healthpass-submembers],and enjoy more discounts	Add up to 5 sub-members (can be non-HSBC customers)[@insurance-healthpass-submembers], and enjoy more discounts
Renewal options	Monthly or annually[@insurance-healthpass-renewal-option]	Monthly or annually[@insurance-healthpass-renewal-option]

Choose from our Standard and Premium plans and enjoy the flexibility to pay monthly or annually to cater to your unique needs. Find out more details about the prices of the monthly and annual plans on the HSBC HK App.
Plan details	Base monthly plan fee[@insurance-healthpass-plan-types] (per member)
HealthPass Standard	HKD33/month
HealthPass Premium	HKD128/month

Plan details	1. Video consultation with general practitioners (GP)
HealthPass Standard	HKD250 with medicine delivery per consultation
HealthPass Premium	Unlimited free video consultations Add-on charges per consultation[@insurance-healthpass-unlimited-video-consultation]: Medicine delivery: HKD50 Prescription letter: HKD20

Plan details	2. Extensive medical service network
HealthPass Standard	20% off on consultation fees at our 1,800+ medical service network
HealthPass Premium	20% off on consultation fees at our 1,800+ medical service network

Plan details	3. Extra benefits for annual plan (per year)
HealthPass Standard	One free video consultation with GP, plus medicine delivery (per member)
HealthPass Premium	One free medical check-up worth up to HKD1,500[@insurance-healthpass-medical-check] (per member)

Plan details	Sub-members
HealthPass Standard	Add up to 5 sub-members (can be non-HSBC customers)[@insurance-healthpass-submembers],and enjoy more discounts
HealthPass Premium	Add up to 5 sub-members (can be non-HSBC customers)[@insurance-healthpass-submembers], and enjoy more discounts

Plan details	Renewal options
HealthPass Standard	Monthly or annually[@insurance-healthpass-renewal-option]
HealthPass Premium	Monthly or annually[@insurance-healthpass-renewal-option]

Step 1

Log on to the HSBC HK App. On the home screen, go to 'Well+'.

Step 2

Tap on 'Explore plans' on Well+ landing screen.

Step 3

Follow the instructions on the screen to choose your plan and payment method, and complete your subscription with necessary information.

Step 4

You are all set! Download HealthyLife[@insurance-healthpass-healthylife-app] app to enjoy your benefits including video consultation and access to medical service network.

Things you should know

Eligibility

The minimum eligibility requirements to purchase a HSBC HealthPass membership (as the main member) are as follows:

You must be aged 18 years or above at the time of purchase
You must have a valid HSBC HKD account or HSBC HKD Visa or Mastercard Credit Card
You maintain your status as a valid HSBC HK Mobile Banking app user* throughout the duration of the scheme
Your membership of the HSBC HealthPass scheme has not previously been cancelled or terminated by HSBC Life
Your membership of the overall Well+ Programme remains valid and subsisting
You don't hold any existing and currently valid HSBC HealthPass memberships, whether a main membership or sub-membership

*Hong Kong residents only, not including MPF or Pension only customers.

Useful documents

Buy now

Download and apply on the HSBC HK App.

Download the app Download HSBC HK APP This link will open in a new window

Need help? For any enquiries, please log on to the HSBC HK App, go to the 'Support' tab and select 'Chat with us'. Our team is here to help you.

Frequently asked questions

No, it's not an insurance product. HSBC HealthPass is a health-service based membership programme that requires no medical assessment.

Cardiology
Chinese medicine service provider
General practitioner (GP)
General surgery
Laboratory and imaging service
Ophthalmology
Otorhinolaryngology
Paediatrics
Physiotherapy
Other specialties covered

For information about Video Consultation, Doctor, eMarketplace ("Choices"), and more, please refer to HeathyLife App.

You can choose to consult the next available doctor on the HealthyLife app, with an estimated appointment time. Or, you can choose to schedule an appointment based on your preferred time.

The video consultation hours on the Heals platform are:

9:00am to 6:00pm (HKT), Monday to Friday
9:00am to 12:30pm (HKT), Saturday

The service is not available on Sundays and public holidays. You can book an appointment any time through the HealthyLife App.

For more frequently asked questions, please log on to the HSBC HK App. Go to 'HSBC HealthPass' and select 'FAQ'.

HSBC VHIS Flexi Plan

We've got your medical expenses covered globally.

HSBC Swift Guard Critical Illness Plan

Extensive coverage against 76 critical illnesses including cancer, heart disease and stroke and 4 conditions—plus a full premium refund[@totalbasicplanpremiumpaid4] if no claims are made by the end of the policy term

Well+

A fun and rewarding way to improve your wellness - body, money and mind.

Notes

The screen displays are for reference and illustration purposes only.

HSBC HealthPass is a health services-based membership scheme sold and managed by HSBC Life (International) Limited, incorporated in Bermuda with limited liability ('HSBC Life'). HSBC HealthPass is a product of HSBC Life, but not The Hongkong and Shanghai Banking Corporation (the 'Bank'). It's part of the overall Well+ Programme co-branded by HSBC Life and the Bank, and is aimed at rewarding those who are proactive in improving their health and general well-being ('you'). HSBC HealthPass gives customers access to affordable healthcare with discounted health, medical, and wellness services and products. HSBC HealthPass is a membership scheme and not an insurance product.

The Care+ Medical Network is a designated network of selected third-party doctors and healthcare service providers ('Network Provider(s)') throughout Hong Kong, Macau and mainland China that is managed and operated by HSBC Life and as may be updated from time to time without prior notice. HSBC Life and/or its subsidiaries/associated companies ('HSBC Group') does not provide any medical service or medical advice itself, which services are accessed by and provided directly to you by your selected Network Provider and subject to the Network Provider's own terms and conditions. HSBC Group is not responsible for any act, negligence or failure to act on the part of the Network Providers and will not be liable for any costs, expenses, injury, damages or others whatsoever and howsoever, directly or indirectly, caused by, arising from or in connection with the Network Provider's medical services or medical advice.