Premier Elite | Medical Concierge Service

HSBC HK
Premier Elite
Medical Concierge Service

Health set, wealth set

With our round-the-clock medical hotline, a registered nurse or doctor is just a call away. You can also enjoy video consultations and a wide range of wellness offers through HSBC Life Benefits+ app. Terms and conditions apply.

Medical Concierge Hotline

Call our Medical Concierge Hotline at +852 3128 0130 anytime to get answers to your questions about your health, and get the support you need when you need it.

24/7 medical hotline[@premier-elite-benefitsplus-disclaimer]

Ask registered nurses and doctors about your medical enquiries for free.
Complimentary appointment booking assistance

Let us help you book medical appointments and health checks. Access a network of over 1,800 medical service providers, and book through our Medical Concierge Hotline to enjoy up to 20% discount[@premier-elite-medical-concierge-discount-disclaimer]. Special discounts[@premier-elite-medical-concierge-discount-disclaimer] also apply when you book with designated health check providers via our Hotline.

Our Medical Concierge Consultants can also assist you to inform the selected network medical provider at designated private hospitals of your confinement intention[@premier-elite-inform-medical-provider].

Explore our list of network medical providers and designated health check providers by calling the hotline.
Limousine services

Book a limousine to transport you between urban locations and hospitals in Hong Kong to suit your needs.

Your health at your fingertips

Get exclusive access to the HSBC Life Benefits+ app[@premier-elite-benefits-plus] – a comprehensive app designed to support your well-being and lifestyle needs. Consult a doctor and manage your health, all on one app.

Enroll now to enjoy the medical concierge service[@premier-elite-medical-concierge-disclaimer].

Enroll in medical concierge service This link will open in a new window

HSBC Life Benefits+ app features

Consult a doctor with ease

Book video consultations with licensed general practitioners from the comfort of home and get medicine delivered to your door within approximately 4 hours.
Access a whole network with eHealth card

Get up to 20% off[@premier-elite-medical-concierge-discount-disclaimer] on your consultation when you book an appointment via our Medical Concierge hotline with over 1,800 medical service providers. Explore a full list of network medical providers on Benefits+.

Assess your general health in just 30 seconds

Measure your health rate, breathing, blood pressure, stress level and more with Health Scan+ – all through your mobile device. Get an explanation of your results, and personalised health and lifestyle tips.
Health and wellness offers

Browse a wide range of products and services offered at preferential prices in 'Choices'.

Exclusive offers for Premier Elite Clients

First-year premium waiver for VHIS Flexi Plan[@premier-elite-vhis-offer]: Enjoy first-year premium waiver on HSBC VHIS Flexi Plan when you successfully apply for a selected life insurance plan with designated premium amount. Contact your Premier Elite Director for details. Terms & Conditions apply.

Join the ranks of HSBC Premier Elite

See if you qualify

HSBC Premier Elite is a privileged and personalised service for clients who maintain Total Relationship Balance of at least HKD7.8 million with us in Hong Kong. Terms and conditions apply.

We count the following assets towards your total relationship balance (TRB) with us:

Hong Kong dollar, Renminbi or foreign currency deposits
Market value of local and overseas securities, unit trusts, bonds, certificates of deposit, equity-linked investments, structured notes, stocks or unit trusts under our Monthly Invest Plans, and Wayfoong Statement Gold
Deposit amounts from Deposit Plus and Structured Investment Deposit holdings
Utilised lending facilities excluding mortgages and outstanding amounts on credit cards
Life insurance with a savings or investment component[@life-insurance-trb]
HSBC MPF balances and HSBC ORSO Defined Contribution Scheme balances which are administered by The Hongkong and Shanghai Banking Corporation Limited
The minimum total relationship balance, which refers to your rolling average over the past 3 months

To determine your overall TRB in sole capacity, we'll include in our calculation the applicable TRB of any personal sole accounts you hold or registered with same joint accountholders under the same names and identity numbers. There may be a slight delay as we'll need time to process the value of certain investment transactions (such as initial public offering subscriptions for securities, bonds, open-end funds and certificates of deposits) and life insurance policies to be included in your TRB. This may affect the TRB you hold in our records until fully processed.

HSBC Premier Elite terms and conditions (PDF, 1.20MB) Download

Get started

By meeting with us

Tell us about your needs and let us help you take it from there.

Book an appointment This link will open in a new window

By calling us

Or if you prefer, you can speak to us over the phone instead.

Existing HSBC Premier Elite clients

(852) 2233 3033

New clients

(852) 2233 3377

Lines are open 24 hours.

Find out more

Please refer to the medical concierge service and HSBC Life Benefit+ app frequently asked questions (PDF) to learn more. Once you've registered successfully and received the welcome email, please follow the steps to download and register for the HSBC Life Benefits+ app.

Medical Concierge Service

Health set, wealth set

Complimentary video consultation offer