Log on with the HSBC HK App

You can register for HSBC HK App, HSBC HK Easy Invest, and HSBC Reward+ all at once simply with your HKID / passport and a selfie.

Tips:

• Get your adult HKID / passport ready (same as your bank record)
  - New Smart HKID (2018 version)
  - Supported passports: Australia, Belgium, Canada, India, Ireland, Italy, Jersey, Mexico, Philippines, Singapore, South Africa, United Kingdom, United States, Vietnam and Taiwan
  
  Not holding an eligible HKID or passport? Find out how to register with your account details.
  
• Start your registration in a private place with good lighting

Step 1: Download and launch the latest version of the HSBC HK App. Select 'Log on' and then select 'No, register now'.

Tip:

If you don't own an HSBC account, you can open one via the HSBC HK App and register for Digital Banking right away.

Step 2: Select 'Continue' and proceed to verify your identity with your HKID / passport.

Tip:

If you're not holding an eligible HKID / passport, you can find out how to register with your account details.

Step 3: Enter your HKID / passport details.

Step 4: Take a photo of your original HKID / passport against a plain background with good lighting.

Tip:

Please make sure your HKID / passport is captured in the frame and in focus.

Step 5: Take a selfie against a plain background with good lighting.

Tip:

Please make sure your selfie is captured in the frame and in focus.

Step 6: Complete SMS verification.

Step 7: Then, we'll ask you to set up the following:

• Username: It is a unique identification for you to log on to the HSBC HK App or HSBC Online Banking.
• Password: You will need to use it to set up the HSBC HK App or log on to HSBC Online Banking.
• Security question and answer: You have to set up a security question and answer which can help you reset your password in the future. Please select a question and answer you can remember.

Step 8: Finally, we'll ask you to create a 6-digit Mobile Banking PIN and you may also enable biometric authentication on supported devices for faster and more seamless access.

Tips:

We'll complete your identity verification swiftly and you may log on to the HSBC HK App right away. 

We may need more time to verify your identity in edge cases, but we'll notify you of the result within 24 hours via SMS and email. Upon successful identity verification, you can relaunch the app to log on.

Step 1: Download and launch the latest version of the HSBC HK App. Select 'Log on', ‘No, register now', 'Continue' and then 'Other methods' to proceed to verify your identity with your account details.

Tip:

If you do not own an HSBC account, you can open one via the HSBC HK App and register for Digital Banking right away.

Step 2: Select 'Account details and one-time verification code' and choose a way to verify your identity.

Step 3: Provide your account details and ID document details.

Step 5: Then, we'll ask you to set up the following:

• Username: It is a unique identification for you to log on to the HSBC HK App or HSBC Online Banking.
• Password: You will need to use it to set up the HSBC HK App or log on to HSBC Online Banking.
• Security question and answer: You have to set up a security question and answer which can help you reset your password in the future. Please select a question and answer you can remember.

Tip:

You may also check out the guidelines for mobile account opening on the HSBC website.

You just need to download and set up the HSBC HK App simply with your HKID / passport and a selfie*.

Tips:

• Get your adult HKID / passport ready (same as your bank record)
  - New Smart HKID (2018 version)
  - Supported passports: Australia, Belgium, Canada, India, Ireland, Italy, Jersey, Mexico, Philippines, Singapore, South Africa, United Kingdom, United States, Vietnam and Taiwan
  
  Not holding an eligible HKID or passport? Find out how to set up the HSBC HK App with your online banking credentials.
• Start setting up the HSBC HK App in a private place with good lighting

*After setting up the HSBC HK App, your Physical Security Device will be disabled to protect your account.

Step 1: Download and launch the latest version of the HSBC HK App. Select 'Log on' and then select 'Yes, logon'.

Tip:

We'll ask you to create a password if you haven't set one up yet.

Step 2: Enter your username and date of birth.

Tip:

To update your date of birth, please visit any HSBC branch in Hong Kong along with your ID document so our staff can help process your request.

Step 3: Select 'Continue' and proceed to verify your identity with your HKID / passport.

Tip:

If you're not holding an eligible HKID / passport, you can find out how to set up the HSBC HK App with your online banking credentials.

Step 4: Take a photo of your original HKID / passport against a plain background with good lighting.

Tip:

Please make sure your HKID / passport is captured in the frame and in focus.

Step 5: Take a selfie against a plain background with good lighting.

Tip:

Please make sure your selfie is captured in the frame and in focus.

Step 6: Finally, we'll ask you to create a 6-digit Mobile Banking PIN and you may also enable biometric authentication on supported devices for faster and more seamless access.

Tips:

We'll complete your identify verification swiftly and you may log on to the HSBC HK App right away. 

In edge cases, we may need more time to verify your identity but we'll notify you of the result within 24 hours via SMS and email. Upon successful identity verification, you can relaunch the app to log on.

Step 1: Download and launch the latest version of the HSBC HK App. Select 'Log on' and then select 'Yes, logon' to continue to log on.

Tip:

We'll ask you to create a password if you haven't set one up yet.

Step 2: Enter your username and date of birth.

Tip:

To update your date of birth, please visit any HSBC branch in Hong Kong along with your ID document so our staff can help process your request.

Step 3: Select 'Don't have your HKID' or 'Don't have your passport' and proceed to verify your identity with your online banking credentials.

Step 4: Complete SMS and email verification. (If you're a Physical Security Device holder, you may also choose to verify your identity by generating a security code).

Step 5: Finally, we'll ask you to create a 6-digit Mobile Banking PIN and you may also enable biometric authentication on supported devices for faster and more seamless access.

Tip:

After activating the Mobile Security Key, you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services.

To set up the HSBC HK App on your new device, you have to remove the device no longer in use. This can be done easily.

Step 1: Launch the HSBC HK App on your old device, select the 'Profile' icon at the top right corner, and then select 'Security'.

Step 2: Select 'Manage Security'

Step 3: Select 'Delete' to remove HSBC HK App from your old device. Then, you may download HSBC HK App on your new device, log on and set up Mobile Security Key

If you do not have your old device, you may use Online Banking to remove HSBC HK App from the device no longer in use:

Step 1: Log on to HSBC Online Banking, select 'Banking' > 'Security Setting' > 'Manage your Security Device'

Step 2: Select 'Remove Device' to remove HSBC HK App from your old device. Then, you may download HSBC HK App on your new device, log on and set up Mobile Security Key

You can reset your 'Mobile Banking PIN' in just a few steps on HSBC HK App:

Step 1: Select 'Log on with PIN' on the logon screen, then select 'Forgot your PIN?'

Step 2: Reset your 'Mobile Banking PIN' according to the instructions

Please note, your new Mobile Banking PIN should not include:

1. the same number more than once in a row, e.g. 000
2. more than three ascending or descending digits, e.g. 1234
3. repeating patterns, e.g. 010101
4. your birthday or any other significant dates (like anniversaries), e.g. 270788

Step 3: You will see on-screen confirmation once you have successfully reset Mobile Banking PIN. We'll also send you confirmation via SMS and email (if available).

Tip:

If you have forgotten both password and 'Mobile Banking PIN', you should first recover your password.

You can reset your password/ security question in just a few steps on HSBC HK App:

Step 1: Select 'Forgotten your password?' on the password input screen

Step 2: Input your account number, ATM PIN, and identity verification documents

Step 3: Complete SMS verification

Step 4: Reset your password, security question and answer according to the instructions

Step 5: You will see on-screen confirmation once you have successfully reset Mobile Banking PIN. We'll also send you confirmation via SMS and email (if available).

Tip: 

You can also use HSBC Online Banking to reset your password (HSBC website > Log on > select 'Forgotten your password?' on your password input screen)

You can change your 'Mobile Banking PIN' in just a few steps on HSBC HK App:

Step 1: Open HSBC HK App, select the Profile icon at the top right corner, then select 'Security'

Step 2: Select 'Manage security'

Step 3: Select 'Change PIN' and input your Mobile Banking PIN.

Step 4: Create a new 6-digit 'Mobile Banking PIN'

Step 1: Open HSBC HK App. At the bottom of the logon screen (before logging on), select 'Generate security code'

Step 2: Follow your transaction's instructions to select the relevant security code type

• Log on
• Transaction verification
• Re-authenticate

Step 3: Enter your Mobile Banking PIN or use biometric authentication.

Step 4: Generate the security code, and input the code according to the instructions of HSBC Online or Digital Banking

Tips:

You will generate an invalid security code under the following situations:

• You have used an incorrect 'Mobile Banking PIN' on HSBC HK App (You can avoid this by using biometric authentication)
• The time zone of your mobile device is not set to 'automatic' (You can go to your phone setting screen to adjust your time zone setting)
• Your Mobile Security Key on HSBC HK App has been removed

You may log on to HSBC Online Banking with a security code generated from your HSBC HK App:

Step 1: Go to HSBC HK website ('Log on' > 'HSBC Online Banking'). Enter your username

Step 2: Enter your password

Step 3: Choose to use either security code or SMS to verify your access

Tips:

you will need to use security code for a full coverage of services

Step 4: Generate a security code from HSBC HK App on your mobile phone and enter the security code before it expires

Step 5: You will be required to confirm whether to trust the browser on this device or not

Tips:

You should trust browsers only on your personal electronic devices. Please avoid doing so on public devices, such as computers in cafes and libraries. You may not be able to trust your browser if it is in private/incognito mode, you've blocked cookies in browser settings, or use any browser that will clear cookies automatically.

Tips:

You will generate an invalid security code under the following situations:

• You have used an incorrect 'Mobile Banking PIN' on HSBC HK App (You can avoid this by using biometric authentication )
• The time zone of your mobile device is not set to 'automatic' (You can go to your phone setting screen to adjust your time zone setting)
• Your Mobile Security Key on HSBC HK App has been removed

You may log on to HSBC Online Banking with a security code generated from your HSBC HK App

Step 1: Go to HSBC HK website ('Log on' > 'HSBC Online Banking'). Enter your username

You may also log on with your Personal Internet Banking password instead of security code on a trusted browser, however, your access will be limited for security concerns.

Tips:

You will generate an invalid security code under the following situations:

• You have used an incorrect 'Mobile Banking PIN' on HSBC HK App (You can avoid this by using biometric authentication )
• The time zone of your mobile device is not set to 'automatic' (You can go to your phone setting screen to adjust your time zone setting)
• Your Mobile Security Key on HSBC HK App has been removed