How voice biometrics works
Voice biometrics combines physical factors (e.g. vocal tract, mouth shape and size, nasal passage) and behavioural factors (e.g. speed of speech, pronunciation and emphasis, accent) to create your unique voiceprint.
How to enrol in Voice ID services1:
For existing phone banking customers:
![Phone icon used for existing phone banking customers step 1](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/contact-phone-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
1. Call the enrolment hotline (852) 2233 3360
![Cards icon used for existing phone banking customers step 2](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/card-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
2. Enter your HSBC bank account or credit card number
![Select icon used for existing phone banking customers step 3](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/touch-tap-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
3. Choose to use either your phone banking PIN or ATM PIN for verification
![Select icon used for existing phone banking customers step 4](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/security-secure-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
4. Enter your 6-digit phone banking PIN or ATM PIN
![Select icon used for existing phone banking customers step 5](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/dial-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
5. Enter the 6-digit one-time passcode you receive via SMS, followed by the hash key (#)
![Select icon used for existing phone banking customers step 6](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/voice-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
6. Repeat the sample passphrase 3 times (maximum 5 attempts) to create your individual voiceprint
![Select icon used for existing phone banking customers step 7](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/contact-message-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
7. You'll receive an SMS to confirm your enrolment
If you're new to phone banking:
![Phone icon used for new to phone banking step 1](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/contact-phone-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
1. Call the enrolment hotline (852) 2233 3360
![Phone icon used for new to phone banking step 2](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/card-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
2. Enter your HSBC bank account or credit card number
![Phone icon used for new to phone banking step 3](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/security-secure-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
3. Enter your 6-digit ATM PIN
![Phone icon used for new to phone banking step 4](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/dial-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
4. Enter the 6-digit one-time passcode you receive via SMS, followed by the hash key (#)
![Phone icon used for new to phone banking step 5](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/contact-message-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
5. You'll get an SMS to confirm your phone banking profile has been set up
![Phone icon used for new to phone banking step 6](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/voice-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
6. Repeat the sample passphrase 3 times (maximum 5 attempts) to create your individual voiceprint
![Phone icon used for new to phone banking step 7](/content/dam/hsbc/hk/images/mass/way-to-bank/tile-16-9/contact-message-dcm-52027.jpg/_jcr_content/renditions/cq5dam.web.1280.1280.jpeg)
7. You'll receive an SMS to confirm your enrolment
How to use Voice ID:
Next time you call the HSBC Jade, HSBC Premier or HSBC Personal Banking Hotline, you don't need to enter your PIN. Just say: "I will need your help with something" and we'll know it's you.