HSBC Jade Mastercard® Debit Card

HSBC HK
Debit Cards
Jade Mastercard® Debit Card

HSBC Premier Elite will take over from HSBC Jade effective 11 December, 2023. Click here to learn more.

Existing HSBC Jade Mastercard® Debit Card. You can continue to use your debit card, including supplementary debit card(s) (if any), as usual.

New/ replacement cards. Starting from 3 December 2023, we’ll be unable to provide you with a new or replacement HSBC Jade Mastercard® Debit Card. If you apply for a new or replacement debit card(s), we will be providing you with our HSBC Mastercard® Debit Card for HSBC Premier Elite customers.

Your new international travel companion, the HSBC Jade Mastercard® Debit Card, has arrived. With a card built around 12 major currencies, you can spend locally and overseas, shop online and withdraw cash at ATMs worldwide, with zero exchange or withdrawal fees.

Why you'll love it

Convenient spending

Your spending in 12 major currencies can be debited directly from the corresponding foreign currency deposits in your account, without any currency exchange. These currencies include HKD, USD, GBP, JPY, RMB, EUR, THB, AUD, NZD, SGD, CAD and CHF.
$0 international FX fees

If you don't have enough FX funds in your account, your debit card will automatically conduct currency conversion to settle the transaction from your HKD account using HSBC's preferential FX rate for Jade clients, with zero exchange fees.
Worldwide free cash withdrawals

Withdraw cash from HSBC Group ATMs and ATMs that carry the Mastercard/Cirrus logo anywhere in the world, for free.
Supplementary Debit Card for your loved ones

A supplementary card extends the benefits of multi-currency and fee-free privileges to your loved ones.

Earn on every purchase

Enjoy a 0.5% cash rebate on all eligible purchases, alongside the money you'll save with $0 foreign currency handling fee.

Enhanced security^1,2

Offering greater control and ease of use, you can temporarily block / unblock your card instantly or set a spending limit on your card through the HSBC HK Mobile Banking app to better safeguard your account.

Spend at your fingertips

We’ve made online shopping simpler for you – you don’t even have to take out your physical card. Access your card information through the HSBC HK Mobile Banking app. You can also add it to Apple, Google and Samsung Pay to make purchases right away.

Manage FX, wherever you are

From your phone in seconds

Exchange currency instantly, 24/7, with the HSBC HK Mobile Banking app, so that before you spend on your Jade Mastercard Debit Card or withdraw cash, you would have exchanged at the best rates.

Set your own exchange rates

You can pre-set your target FX rates online, and we'll monitor the market for you. Once your target rate is reached, the selected amount and currency can be converted automatically for you.

Supplementary Debit Card for your loved ones

A truly international multi-currency Debit Card for your loved ones, no matter where they go around the world.

Open a supplementary card for your loved ones / children aged 12 or above in a few easy steps on the HSBC HK Mobile Banking app. Supplementary cardholders don't need to visit a branch or hold a bank account
Provide for the spending needs of your loved ones in any currencies, hassle-free. Simply maintain HKD or respective foreign currency funds in your Integrated Account and your supplementary cardholders can use them directly, with no foreign currency transaction fees
Worried about over-spending? You can control how much supplementary cardholders spend by setting spending rules via the HSBC HK Mobile Banking app
Keep updated on supplementary card spending with real-time spend and withdrawal notifications
Earn 0.5% cash rebates every time your loved ones spend on their supplementary cards
There are no annual fees, no foreign currency transaction fees, and no ATM cash withdrawal fees when using HSBC Group's ATMs or ATMs which carry the Mastercard/Cirrus logo worldwide
Apply for up to six supplementary debit cards per principal debit card, if you have a big family

Open a supplementary card for your loved ones / children aged 12 or above in a few easy steps on the HSBC HK Mobile Banking app. Supplementary cardholders don't need to visit a branch or hold a bank account
Provide for the spending needs of your loved ones in any currencies, hassle-free. Simply maintain HKD or respective foreign currency funds in your Integrated Account and your supplementary cardholders can use them directly, with no foreign currency transaction fees
Worried about over-spending? You can control how much supplementary cardholders spend by setting spending rules via the HSBC HK Mobile Banking app
Keep updated on supplementary card spending with real-time spend and withdrawal notifications
Earn 0.5% cash rebates every time your loved ones spend on their supplementary cards
There are no annual fees, no foreign currency transaction fees, and no ATM cash withdrawal fees when using HSBC Group's ATMs or ATMs which carry the Mastercard/Cirrus logo worldwide
Apply for up to six supplementary debit cards per principal debit card, if you have a big family

How can I manage my supplementary card through the HSBC HK Mobile Banking app?

Your HSBC Jade Mastercard® Supplementary Debit Card allows you to always stay in control. As a principal cardholder, you can manage supplementary cards from the 'Manage debit cards' page on the HSBC HK Mobile Banking app.

Step 1: Log on to the HSBC HK Mobile Banking app and click on any sub-account of the integrated account with principal card.

Step 2: Click on 'Manage debit cards'.

Step 3: The Jade Mastercard® principal card will be shown.

Step 4: Swipe to the left from the card face to see your supplementary card(s).

What limits can I set for HSBC Jade Mastercard® Supplementary Debit Card?

As a principal cardholder, you can set the following limits:

Monthly spend limit (covers purchases made via Mastercard® and EPS network)
Daily local ATM cash withdrawal limit
Daily overseas ATM cash withdrawal limit

Will my supplementary cardholder know my account balance?

Your privacy matters a lot to us. Supplementary cardholders have access to a limited set of banking / ATM services, and balance enquiries are blocked for them.

What do I do when I receive the supplementary card?

You can follow three simple steps to get started:

Once you receive the HSBC Jade Mastercard® Supplementary Debit Card, pass it to your supplementary debit cardholder
Advise your supplementary cardholder to activate the card and set the PIN by calling 3163 0633. A one-time password will be sent to him/her for verification. You will be notified by email and SMS once the activation is successful
After card activation, you can change the spend and withdrawal limits of the card conveniently via the HSBC HK Mobile Banking app. Just log on > tap on any accounts linked to the card > 'Manage debit cards'. Remember to tell your supplementary cardholder about the limits you set (but just in case you forget, we will also notify the supplementary cardholder every time you change the limit)

Getting Started

If you hold an HSBC Jade Mastercard® Supplementary Debit Card, you can activate the card and set up the PIN by calling 3163 0633. A one-time password will be sent to your mobile number for verification
You can then start enjoying the benefits of the fee-free multi-currency spending experience! Remind your principal cardholder to keep sufficient funds in his/her account, just in case
For your convenience, you can also add the card to your mobile wallet!

Using the card

You can use the card at any merchants worldwide that accept Mastercard® for purchases or via local EPS network. Please ask your principal cardholder about the limits he/she set for the card before using it
You can withdraw cash for free from HSBC Group's ATM network or ATMs which carry the Mastercard/Cirrus logo. Again, please check what withdrawal limits have been set by the principal cardholder
Remember – each time you spend or withdraw with the card, we will notify you and the principal cardholder. You will also be notified every time the spending / withdrawal limit set by the principal cardholder is changed. You can find out the remaining monthly spending limit from the spend notification we send you after every transaction

Just in case…

Needing some card services? In most cases, you'll have to ask your principal cardholder. These services include:

Check card information / status
Check transaction history
Replace card
Change card limits
Request a new PIN (except first PIN set-up)
Dispute a transaction
Change of personal particulars e.g. phone number and email address
Cancel card

However, you will still be able to raise requests related to the security of your card. They are:

Activate your card
Block your card
Report lost card (you need to ask your principal cardholder for a replacement card request)

Important information

Debit Card Terms & Conditions This link will open in a new window

Frequently Asked Questions (FAQs)

Important Notes [PDF, 361.4KB] This link will open in a new window

How to dispute a transaction

¹Block the card if you lose it, and contact us to report it lost immediately to safeguard your account. When you want to spend on the card, you can change the limit in real time, whenever you need.

² If you find any suspicious transactions, please contact us immediately. You can also report it to the Police.

Risk Disclosure:

Currency conversion risk - the value of your foreign currency and RMB deposit will be subject to the risk of exchange rate fluctuation. If you choose to convert your foreign currency and RMB deposit to other currencies at an exchange rate that is less favorable than the exchange rate in which you made your original conversion to that foreign currency and RMB, you may suffer loss in principal.

HSBC Jade Mastercard® Debit Card

Why you'll love it

Manage FX, wherever you are

From your phone in seconds

Set your own exchange rates

Supplementary Debit Card for your loved ones

Features & Benefits

What else should I know?

What should I know if I am a supplementary cardholder?

Important information

Remarks: