Motor insurance

Accidental loss of or damage to your car

We will cover the loss of or damage to your car sustained from a car accident.

Medical expenses

We will pay the insured driver and your passenger for medical expenses up to HKD6,000 for bodily injury from a car accident.

'New for old' car replacement

In the event that your car is stolen or suffers total loss in an accident, we will replace it with one of the same make and model without deducting any depreciation as long as:

• you are the first registered owner
• the loss occurs within the first twelve months of the first registration of the car with the Transport Department
• the first registration of the car with the Transport Department must be made within the calendar year immediately following the year of the manufacture thereof

Access to the AXA Premium Workshop

Provides you with quality workmanship on your car as well as services by a group of selected professional repairer partners whilst it is being repaired to minimise any inconvenience caused to you.

Personal accident to the named driver

We'll pay up to HKD200,000 in the event that the named driver suffers a car accident when driving your car, within 3 calendar months of the accident.

24-hour emergency service (assistance hotline)

You will have access to a 24-hour hotline that can provide emergency roadside assistance and towing services, as well as claim advisory and traffic regulation services.

No claim discount (NCD) protection

Your NCD protection remains unchanged if the total claims in aggregate do not exceed HKD60,000 or 30% of the reasonable market value (whichever is lesser) upon the next renewal period.

Windscreen repair or replacement

We will cover the repair or replacement of damaged windscreen glass up to HKD5,000 without deduction in your NCD provided there is no other damage to your car.

Claims recovery service[@claimrecoveryservice]

In the event of an accident caused by the third party’s negligence, a claim recovery service will be provided to pursue recovery for your uninsured loss.

For more details, refer to the policy wording (PDF).

Increase of third-party property damage limit

Third-party property damage limit to be increased from HKD2million to HKD3million.

Third-party property excess waiver to named driver

Third-party property excess for all named drivers to be waived.

Personal accident to the named driver (applicable for 'Third Party Only Cover')

Personal accident cover in the event that the named driver suffers a car accident when driving your car, within 3 calendar months of the accident.

For more details, refer to the policy wording (PDF).

Your application policy schedule and policy wording together make up your insurance policy. Please read the related documents together to make sure you know what cover is provided and any terms and conditions that may apply. Also, the certificate of insurance in the pack should always be kept with you in your car as proof of insurance.

You have to inform AXA if there are any changes of the insured items or personal details of the policyholder and insured. You may call AXA at (852) 2867 8678 or email axa.bank.gi@axa.com.hk.

No claim discount (NCD) is a reward to you (the insured) for no claim is made to the policy during any of the periods of insurance specified below. You will earn a 10% discount on the renewal premium with a maximum of 60% discount if no claim is made for 5 consecutive years with the details as below:

If a claim is made or being claimed during a period of insurance of which you are entitled to NCD 40% or less, your NCD will be forfeited and reset to 0% at the renewal year.

If a claim is made or being claimed during a period of insurance of which you are entitled to NCD 50% or 60%, your NCD will be reduced to 20% or 30% at the renewal year respectively. However, if you make more than one claim or being claimed, your NCD will be forfeited and reset to 0% at the renewal year.

'MIB' ("Motor Insurers' Bureau of Hong Kong") is a company incorporated in Hong Kong and limited by guarantee. All motor insurance policies issued in Hong Kong must contribute a levy based on the policy premium to MIB, this MIB surcharge will be included and shown in the premium breakdown on Policy Schedule. It provides compensation to victims of traffic accidents where the drivers concerned are uninsured or untraceable, or the insurers concerned are insolvent.

AXA gives you a hassle-free to assess the car value every year. AXA will indemnify you against loss of or damage to your car based on the market value of the insured car at the time of loss. Market value means the cost of replacing the insured car with one of the same make and model, of similar condition, specification and age as prevailing immediately before the accident. Thus, sum insured is not required for this.

'Excess' is the amount of that you have to contribute towards the cost of a claim, it will be applicable depending on the type of claim made as well as the person is driving the insured car at the time of the accident.

'General excess' is applicable to the loss of or damage to the insured car under 'Comprehensive Cover' only.

'Third-party property excess' is applicable to any claim for indemnity against liabilities for third party property damage.

'Young driver excess' is applicable if the person, who is driving the insured car at the time of accident, is below the age of twenty-five (25) years old.

'Inexperienced driver excess' is applicable if the person, who is driving the insured car at the time of accident, has held a valid driving license for a period less than 2 years.

'Unnamed driver excess' is applicable if the person, who is driving the insured car at the time of accident, is not named in the Policy Schedule or Certificate of Insurance but who is authorised by the policyholder to drive the insured car.

'Theft loss excess' is applicable to the insured car if a claim is arising out of theft or attempted theft.

'Parking damage excess' is applicable to the insured car if the loss or damage occurs whilst the insured car is parked.

If the insured driver is aged 25 below, holding a valid driving license less than 2 years and not named in the Policy Schedule at the time of accident, where the 'young driver excess', 'inexperienced driver excess' and 'unnamed driver excess' are all applicable at the same time, these three excesses will be calculated cumulatively in addition to 'general excess' or 'third-party property excess' whichever is applicable.

If the Vehicle Registration Number is not provided, you will only receive the Certificate of Insurance at the time of policy issuance. Please contact AXA at (852) 2867 8678 or email to axa.bank.gi@axa.com.hk within 14 days of policy issuance to provide your Vehicle Registration Number. AXA will email you the Policy Schedule, updated Certificate of Insurance and other related documents.

Under no claim discount (NCD) protection, if the total claims in aggregate during the current period of insurance do not exceed the amount of HKD60,000 or 30% of the insured car's reasonable market value (whichever is the lesser) then you will be entitled to the same NCD upon renewal. However, NCD protection does not apply if NCD is to be transferred to any other insurance company for whatever reason including non-renewal by both parties. In addition, NCD protection also does not apply if your insured car falls under the Car Grouping 99 as set out in the Policy Schedule.

When your car is under repair for more than 48 hours due to a car accident resulting in its immobilisation, or stolen and not found within 48 hours, AXA will reimburse you for the cost of rental car given the make and model of the rental car is identical or similar to your car, and not better nor more expensive than your car; however you, as the named driver, have to bear 20% of the rental costs.

The 'personal accident to the named driver' add-on benefit under the 'Third Party Only Cover' only applies to the named driver, who is aged between 18 and 70 years old at the time of accident and who sustains bodily injury.

You can change the policy details (eg addition of named driver) but premium, terms and conditions may be different from what was originally given. Please call our insurance services hotline at (852) 2867 8678 or email to axa.bank.gi@axa.com.hk for enquiry.

The premium is based on a number of factors including the type of cover, the add-on benefits you choose, the car to be insured and driver profiles but it is not guaranteed to remain unchanged. AXA reserve the right to adjust premiums if considered to be necessary.

No. We only accept applications from Hong Kong residents who have a valid HKID and Hong Kong Driving License.

You can call our insurance services hotline (852) 2867 8678 or email to axa.bank.gi@axa.com.hk should you have any queries about your policy. You may receive your insurance renewal notice email at least 1 month before your policy expiry date. This will contain your next year's premium and terms and conditions.

You can cancel your policy at any time by giving AXA a 7-days in-advance notice (provided no claim has arisen during the current period of insurance and the Current Certificate of Insurance has been returned to AXA on or before the date of cancellation). You shall be entitled to a pro-rata refund of premium for the period the policy is not in force subject to a minimum non-refundable premium of amount HKD500 (not including MIB. surcharge) for policy cancellation.

In the event of a traffic accident, please remember to:

• keep calm and report to the police immediately
• obtain the third party driver's particulars including name, contact number and insurer (if known)
• record the registration number of third party's vehicle
• record the damage condition (by taking photo)
• note the names and contact numbers of any witnesses
• call our 24-hour assistance hotline on (852) 2851 1990 if you need our assistance including emergency roadside assistance, towing of the motor car, rental vehicle, general information of traffic regulation, advice on claim procedure, etc.
• call the 24-hour accident assistance hotline on (852) 2851 1990 to seek repairs at AXA Premium Workshops;
• inform AXA as soon as possible with full particulars;
• immediately notify AXA or forward to AXA every letter, claim, writ, summons and process—please do not answer them by yourself.

In order to get your claim processed promptly, please provide AXA the following:

• a completed duly signed claim form;
• a copy of the valid Vehicle Registration Document (both sides) of the insured car;
• a copy of the insured driver's HKID and Driving Licence;
• a Personal Data (Privacy) Ordinance Data Access Request Form and Letter of Authorisation signed by the driver;
• repair quotation from the repairer, if applicable;
• a copy of the Screening Breath Test Result Form, if applicable;
• Police Correspondence, including Notice of Intended Prosecution, police statements, etc.;
• copy of any third-party correspondence, summons or writs.

You can submit them to AXA through any of these ways:

• By mail: PO Box No. 91012 Tsim Sha Tsui Post Office, Kowloon, Hong Kong;
• By fax: (852) 2285 6237;
• By email: motor.claims@axa.com.hk;
• By completing an HSBC online claim form.

Please note:

• Notify AXA within 7 days of the accident;
• Do not admit liability, make any offer, promise anything or make payment to any other party without AXA's written consent;
• Notify AXA immediately if you know about any impending prosecution, inquest or fatal inquiry in connection with the accident.