Top of main content

Insurance Forms and Documents

Find product documents, forms, useful information and offers

Claim Forms

Life insurance – Death claims
Claim requests Step 1 Step 2
Death claims Download form (PDF) Submit form
Life insurance – Death claims
Claim requests Death claims
Step 1 Download form (PDF)
Step 2 Submit form
Life insurance – Major illness/ female benefit/ terminal illness claims
Claim requests Step 1 Step 2
Major illness claims – Cancer Download form (PDF) Submit form
Major illness claims – Heart attack Download form (PDF) Submit form
Major illness claims – Stroke Download form (PDF) Submit form
Dementia protection claims Download form (PDF) Submit form
Female benefit claims Download form (PDF) Submit form
Terminal illness claims Download form (PDF) Submit form
Life insurance – Major illness/ female benefit/ terminal illness claims
Claim requests Major illness claims – Cancer
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests Major illness claims – Heart attack
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests Major illness claims – Stroke
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests Dementia protection claims
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests Female benefit claims
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests Terminal illness claims
Step 1 Download form (PDF)
Step 2 Submit form
Life insurance – VHIS pre-authorisation and claims
Claim requests Step 1 Step 2
HSBC VHIS medical claims Download form (PDF) Submit form
HSBC VHIS Flexi Plan – Pre-authorisation form Download form (PDF) Submit form
Life insurance – VHIS pre-authorisation and claims
Claim requests HSBC VHIS medical claims
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests HSBC VHIS Flexi Plan – Pre-authorisation form
Step 1 Download form (PDF)
Step 2 Submit form
Life insurance – Disability claims
Claim requests Step 1 Step 2
Disability claims Download form (PDF) Submit form
Life insurance – Disability claims
Claim requests Disability claims
Step 1 Download form (PDF)
Step 2 Submit form
Life insurance – Hospital cash / unemployment claims
Claim requests Step 1 Step 2
Hospital cash benefit claims Download form (PDF) Submit form
Unemployment benefit claims
Download form (PDF) Submit form
Life insurance – Hospital cash / unemployment claims
Claim requests Hospital cash benefit claims
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests Unemployment benefit claims
Step 1 Download form (PDF)
Step 2 Submit form

Life insurance – HSBC One cancer coverage claims

 

Eligible customers please enter the policy number 0000 0001

Claim requests Step 1 Step 2
Death claims Download form (PDF) Submit form
Major illness claims – Cancer
Download form (PDF) Submit form

Life insurance – HSBC One cancer coverage claims

 

Eligible customers please enter the policy number 0000 0001

Claim requests Death claims
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests Major illness claims – Cancer
Step 1 Download form (PDF)
Step 2 Submit form

Life insurance – HSBC Premier Elite / HSBC Global Private Banking coverage claims

 

Eligible customer please enter the policy number 0000 0002

Claim requests Step 1 Step 2
Death claims Download form (PDF) Submit form

Life insurance – HSBC Premier Elite / HSBC Global Private Banking coverage claims

 

Eligible customer please enter the policy number 0000 0002

Claim requests Death claims
Step 1 Download form (PDF)
Step 2 Submit form

Life insurance – HSBC Mastercard® Commercial Credit Card coverage claims

 

Eligible customer please enter the policy number 0000 0003

Claim requests Step 1 Step 2
Compassionate death claims Download form (PDF) Submit form
Overseas accidental hospital cash benefit claims Download form (PDF) Submit form

Life insurance – HSBC Mastercard® Commercial Credit Card coverage claims

 

Eligible customer please enter the policy number 0000 0003

Claim requests Compassionate death claims
Step 1 Download form (PDF)
Step 2 Submit form
Claim requests Overseas accidental hospital cash benefit claims
Step 1 Download form (PDF)
Step 2 Submit form
General insurance – Accidental and health claims
Claim requests Step 1 Step 2
AccidentSurance claims Download form (PDF) Mail to AXA
Cancer Care – Lump sum benefit claims
Download form (PDF) Mail to AXA
Cancer Care – Medical consultation and caring benefits claims Download form (PDF) Mail to AXA
Card repayment plan claims Download form (PDF) Mail to AXA
Dental claims Download form (PDF) Mail to AXA
FirstCare – Hospitalisation, advanced diagnostic imaging and surgical claims
Download form (PDF) Mail to AXA or drop off at a branch
FirstCare – Outpatient and dental claims Download form (PDF) Mail to AXA or drop off at a branch
FirstCare Plus / AXA GI WiseGuard medical insurance claims Download form (PDF) Mail to AXA or drop off at a branch
Hospitalisation and surgical claims Download form (PDF) Mail to AXA
HospitalSurance / refundable HospitalSurance claims Download form (PDF) Mail to AXA
Outpatient claims Download form (PDF) Mail to AXA
Overseas StudySurance claims Download form (PDF) Mail to AXA
Personal Accident Insurance claims (for IncomeSurance) Download form (PDF) Mail to AXA
Worldwide Elite Medical Plan – Out-patient, dental and optical claims Download form (PDF) Mail to AXA
Worldwide Elite Medical Plan – Hospitalisation, surgical and maternity claims Download form (PDF) Mail to AXA
General insurance – Accidental and health claims
Claim requests AccidentSurance claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Cancer Care – Lump sum benefit claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Cancer Care – Medical consultation and caring benefits claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Card repayment plan claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Dental claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests FirstCare – Hospitalisation, advanced diagnostic imaging and surgical claims
Step 1 Download form (PDF)
Step 2 Mail to AXA or drop off at a branch
Claim requests FirstCare – Outpatient and dental claims
Step 1 Download form (PDF)
Step 2 Mail to AXA or drop off at a branch
Claim requests FirstCare Plus / AXA GI WiseGuard medical insurance claims
Step 1 Download form (PDF)
Step 2 Mail to AXA or drop off at a branch
Claim requests Hospitalisation and surgical claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests HospitalSurance / refundable HospitalSurance claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Outpatient claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Overseas StudySurance claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Personal Accident Insurance claims (for IncomeSurance)
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Worldwide Elite Medical Plan – Out-patient, dental and optical claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Worldwide Elite Medical Plan – Hospitalisation, surgical and maternity claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
General insurance – Home and domestic helper claims
Claim requests Step 1 Step 2
Home Content Insurance claims Download form (PDF) Mail to AXA
LivingSurance claims
Download form (PDF) Mail to AXA
HelperShield / Helper Insurance claims Download form (PDF) Mail to AXA
General insurance – Home and domestic helper claims
Claim requests Home Content Insurance claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests LivingSurance claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests HelperShield / Helper Insurance claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
General insurance – Mortgage claims
Claim requests Step 1 Step 2
Mortgage repayment protection claims Download form (PDF) Mail to AXA
Loan repayment protection claims
Download form (PDF) Mail to AXA
General insurance – Mortgage claims
Claim requests Mortgage repayment protection claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Loan repayment protection claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
General insurance – Motor claims
Claim requests Step 1 Step 2
Motor accident claims Download form (PDF) Mail to AXA
Motor windscreen claims
Download form (PDF) Mail to AXA
General insurance – Motor claims
Claim requests Motor accident claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Motor windscreen claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
General insurance – Second opinion / pre-authorisation forms
Claim requests Step 1 Step 2
FirstCare – Remote second opinion service form Download form (PDF) Mail to AXA
FirstCare Plus – Second medical opinion form
Download form (PDF) Mail to AXA
FirstCare / FirstCare Plus – Pre-authorisation form Download form (PDF) Mail to AXA
Worldwide Elite Medical Plan – Pre-authorisation form Download form (PDF) Mail to AXA
Worldwide Elite Medical Plan – Second medical opinion form Download form (PDF) Mail to AXA
General insurance – Second opinion / pre-authorisation forms
Claim requests FirstCare – Remote second opinion service form
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests FirstCare Plus – Second medical opinion form
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests FirstCare / FirstCare Plus – Pre-authorisation form
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Worldwide Elite Medical Plan – Pre-authorisation form
Step 1 Download form (PDF)
Step 2 Mail to AXA
Claim requests Worldwide Elite Medical Plan – Second medical opinion form
Step 1 Download form (PDF)
Step 2 Mail to AXA
General insurance – Travel claims
Claim requests Step 1 Step 2
TravelSurance claims Download form (PDF) Mail to AXA
General insurance – Travel claims
Claim requests TravelSurance claims
Step 1 Download form (PDF)
Step 2 Mail to AXA
Employee benefit claims
Claim requests Step 1 Step 2
Critical Illness Download form (PDF) Mail to us
Death Claim Download form (PDF) Mail to us
Dismemberment Download form (PDF) Mail to us
Hospital Cash Benefit Download form (PDF) Mail to us
Hospitalisation And Surgical Download form (PDF) Mail to us
Loss of Original Receipt(s) Download form (PDF) Mail to us
Outpatient Benefit Download form (PDF) Mail to us
Simplified Critical Illness Download form (PDF) Mail to us
Terminal Illness Download form (PDF) Mail to us
Total and Permanent Disability/Accidental Dismemberment Download form (PDF) Mail to us
Total Disability Extended Death Benefit Download form (PDF) Mail to us
Employee benefit claims
Claim requests Critical Illness
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Death Claim
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Dismemberment
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Hospital Cash Benefit
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Hospitalisation And Surgical
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Loss of Original Receipt(s)
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Outpatient Benefit
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Simplified Critical Illness
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Terminal Illness
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Total and Permanent Disability/Accidental Dismemberment
Step 1 Download form (PDF)
Step 2 Mail to us
Claim requests Total Disability Extended Death Benefit
Step 1 Download form (PDF)
Step 2 Mail to us