1) We are enhancing our HSBC HK App and Online Banking with additional security controls, please make sure your email address and mobile number are up to date in our records to receive both notifications via email and SMS after conducting certain transactions. If you don't have a valid email address and mobile number before Aug 2023, you will be blocked to conduct some of the transactions on Digital banking. Learn more.

2) New safety measure for Android device: Beware of apps from sources other than your phone’s official app stores which may contain malware. From 26 Feb 2024, new safety measure in the Android version of the HSBC HK App will be launched to protect you from malware. Learn more.

3) Latest scam alert: Beware of fraudsters asking you to contact a fake tech support hotline purportedly from trusted companies, offering to fix non-existent device/software issues. Don't call suspicious support hotlines or download unknown software.

4) HSBC Reminder: If you've lost your Credit/Debit card or believe it might have been stolen or misused, you can temporarily suspend it via the HSBC HK Mobile Banking App or HSBC Online Banking. You can also unblock it when you think it’s safe or recovered.

5) When processing any cash transactions, we may ask for transaction details and supporting documents. This better protects you from fraud and defends the integrity of the financial system. We’ll keep all information and required documents confidential and use it to understand the transaction only.

6) Maintenance of Faster Payment System (FPS): Our FPS services will be temporarily suspended between 01:00am and 11:15am on 18 Aug 2024, for regular system updates and maintenance. Please make advance arrangements for your payment activities, if necessary. Learn more.