RewardCash Terms and Conditions

Who may participate in RewardCash Programme

1. We may offer, vary, suspend or withdraw different benefits, schemes or arrangements under the RewardCash Programme. The availability or redemption of some benefits, schemes or arrangements may be governed by further terms and conditions specified by us from time to time. Such benefits, schemes or arrangements may include RewardCash e-Shop, RewardCash Certificate Scheme, Instant RewardCash Redemption at Merchants and Mileage Programme. 

2. Personal credit cards issued by us in Hong Kong and of the types specified by us from time to time are eligible for the RewardCash Programme. We have the right to specify and vary the types of credit cards that are eligible for the RewardCash Programme. We may exclude (a) any types of credit cards from the RewardCash Programme, or (b) any benefits, schemes or arrangements under the RewardCash Programme. Unless we specify otherwise, eligible credit cards include Visa, MasterCard and UnionPay credit cards. Eligible credit cards may be primary cards or additional cards and may be denominated in Hong Kong dollar, Renminbi or United States dollar. Standalone private label card and iCAN card are not eligible for the RewardCash Programme.

3. If an eligible HSBC customer has enrolled to Standalone RewardCash Programme via Reward+ successfully, he/ she is also eligible to participate in the RewardCash Programme.

4. Your participation in the RewardCash Programme is governed by these Terms and Conditions and any other terms and conditions specified by us from time to time. If any dispute arises in relation to the RewardCash Programme, our decision or (if applicable) the relevant merchant's decision is final. Such dispute may include (a) any dispute over your eligibility for participation, your entitlement to benefits, records of redemption or other activities or transactions, or (b) any dispute between you and any merchant participating in the RewardCash Programme.

Earning RewardCash

Applicable to credit cardholders only:

5. Except as specified in Clause 7, you earn $1 RewardCash for:
(a) every HK$250 spent with your eligible card denominated in Hong Kong dollar;
(b) every US$30 spent with your USD Visa Gold Card; or 
(c) every RMB250 spent with your UnionPay Dual Currency credit card Renminbi sub-account.

Applicable to credit cardholders and those who are enrolled to the Standalone RewardCash Programme:

6. Both can earn RewardCash by completing different missions as shown on Reward+ or by joining the activities, promotions and campaigns that we may launch from time to time.

7. We have the right not to award or allow you to use RewardCash unless your credit card and your Standalone RewardCash Programme Profile (whichever applicable) are valid and in good standing. We also have the right to specify and vary from time to time the RewardCash earning rate and the types of spending that do not earn RewardCash. At present, spending types that do not earn RewardCash include the following:
(a) cash advance;
(b) fees and charges;
(c) withdrawals under a cash or spending instalment plan;
(d)  (i) online bill payments to the Inland Revenue Department made with any credit card,
     (ii) online bill payments under bill type of policy loan repayment to insurance companies made with any credit card,
    (iii) online bill payments to finance companies made with any credit card, and
    (iv) online bill payments made with a Classic, Gold or UnionPay Dual Currency credit card.

         RewardCash will be awarded only for the first HK$10,000 eligible online bill payments made using an eligible credit card in each monthly statement cycle; and

(e) quasi cash transactions including:
  (i) betting and gambling transactions,
  (ii) transactions at non-financial institutions (including purchase of foreign currency, money orders and travellers cheques),
  (iii) transactions at financial institutions (including purchase of merchandise and services from banks),
  (iv) wire transfers, and
  (v) purchase and/or reload of stored value cards or e-Wallets (except for reload to PayMe and via Octopus Automatic Added Value Service), according to the merchant codes issued by Visa, Mastercard Worldwide or UnionPay (as applicable) from time to time.

8. A card transaction does not earn RewardCash if:
(a) it is unposted; or
(b) it is posted but subsequently cancelled, reversed or refunded (including tax refund on purchases) in whole or in part.

9. We will credit RewardCash earned by you to your card account. For the purpose of calculating your RewardCash entitlement, we will carry forward:
(a) any odd dollars spent to the next card transaction; and
(b) any odd dollars remaining on a statement date to the following statement month.

10. For a purchase under an instalment plan, you earn RewardCash as and when an instalment amount is posted to your card account. Posting of such amount may be in a lump sum or in instalments depending on the types and features of instalment plan.

Expiration of RewardCash

11. RewardCash earned with credit cards, are usually valid for at least one year and for up to two years. RewardCash earned with HSBC Privé has no expiry date. RewardCash earned with HSBC Premier MasterCard is valid for up to three years. The expiry date for RewardCash earned on a card will be the date of the card statement of the expiry month (regardless of the year) of the card. The expiry month will be shown in your card statement and (if applicable) your HSBC Internet Banking profile.

12. For the information of the expiry of the RewardCash earned under the Standalone RewardCash Programme Profile, please refer to Standalone RewardCash Programme Terms and Conditions for details.

Transfer, pooling and redemption of RewardCash

13. (a) RewardCash is not transferable unless we otherwise specify. RewardCash may be transferred from one cardholder to another through our Reward+ App.  You will be able to receive RewardCash without installing Reward+ App or registering for the RewardCash transfer function on Reward+ App. (b) You may pool RewardCash earned with various credit cards issued to you under the same Hong Kong Identity Card or Passport number or under your Standalone RewardCash Programme Profile (if applicable) , unless otherwise specified in these Terms and Conditions. If you are a primary credit cardholder, you may also pool RewardCash earned with additional credit card.

14. We have the right to specify and vary the amount of RewardCash for redeeming various products and services from time to time. We have the right to accept or decline your request to redeem RewardCash. If you have not accumulated sufficient amount of RewardCash to redeem a product or service, any request to redeem or any purchase order will be cancelled automatically.

15. Once a redemption request or purchase order has been accepted by us or a participating merchant, you are not allowed to change, cancel or seek refund on it or exchange any redeemed item.

16. (a) We have the right to forfeit or cancel any accumulated RewardCash and terminate your credit card and/or your Standalone RewardCash Programme Profile if, in our reasonable opinion, there is fraud or abuse relating to the earning, pooling, redeeming or using (including transfer or conversion) of your RewardCash. Such fraud or abuse may include obtaining refund of the amount of a transaction by any means after earning RewardCash for that transaction. (b) We have the right to cancel any accumulated RewardCash upon the termination of your credit card and/or your Standalone RewardCash Programme Profile by you or by us.

Participating merchants

17. We have the right to specify and vary from time to time without notice (a) the merchants participating in the RewardCash Programme, or (b) any scheme or arrangement under the RewardCash Programme. We are not liable to you for any change of merchants. You may visit our website for the latest list of participating merchants.

18. Redemption of goods, services, vouchers, certificates, coupons or other benefits at a participating merchant is subject to the merchant's policy and the terms and conditions specified by the merchant.

Miscellaneous

19. We are not supplier of third party products or services redeemable under the RewardCash Programme. We do not accept any liability relating to them. We are not responsible for lost, damaged or stolen products, vouchers, certificates or coupons redeemed or exchanged by you under the RewardCash Programme.

20. The general terms and conditions set out in Section A of these Terms and Conditions apply to all benefits, schemes or arrangements under the RewardCash Programme. If any such benefit, scheme or arrangement is also governed by further terms and conditions, the further terms and conditions prevail over the general terms and conditions to the extent of any inconsistency between them. Such further terms and conditions may be set out in these Terms and Conditions or separately. We have the right to vary these Terms and Conditions and any other terms and conditions relating to the RewardCash Programme from time to time by notice.

21. No person other than you and us will have any right under the Contracts (Rights of Third Parties) Ordinance to enforce or enjoy the benefit of any of the provisions of these Terms and Conditions.

22. These Terms and Conditions are governed by and will be construed according to Hong Kong laws. You submit to the non-exclusive jurisdiction of the Hong Kong courts.

23. The English version of these Terms and Conditions prevails to the extent of any inconsistency between the English and the Chinese versions. Any Chinese version of these Terms and Conditions is for reference only.
 

24. We have the right to change or remove items available at RewardCash e-Shop from time to time without notice. An item is available only while stocks last.

25. You can redeem items at RewardCash e-Shop via Reward+ App or by returning a duly completed redemption form to us (applicable for credit cardholders only). We will mail a notification letter relating to your request to redeem RewardCash to your correspondence address (if you use RewardCash earned from your credit cards for redemption or used credit card payment to settle part of your for redemption) or residential address (if you only use RewardCash earned from the Standalone RewardCash Programme for redemption) within four to six weeks after we receive your request to redeem. A confirmation email will also be sent to your valid email address once a successful redemption in RewardCash e-Shop.

26. RewardCash must be used in a whole number at RewardCash e-Shop subject to a minimum of $10 RewardCash for each item. Every $1 RewardCash equals to HK$1 at RewardCash e-Shop. For credit cardholders, you may redeem items at RewardCash e-Shop using the full amount of RewardCash or a combination of and cash. You must pay the cash portion by your HSBC credit card via HSBC Internet Banking. If you have a Standalone RewardCash Programme Profile only, you may only redeem items at RewardCash e-Shop using the full amount of RewardCash.

27. Offers featured in a designated exclusive section of RewardCash e-Shop are available exclusively to holders of credit cards specified in that section.

28. The price indicated for an item at RewardCash e-Shop is in Hong Kong dollars unless we specify otherwise. If you redeem an item using your USD Visa Gold Card, we will process it as a foreign currency transaction.

29. (a) Loyalty discounts are available from time to time for credit cardholders only. A “loyalty discount” is a discount on the observed retail price of an item. The loyalty discount is based on the number of years elapsed since we issued your first primary personal credit card. The credit card must be valid and in good standing.

(b) The loyalty discounts do not apply to the following: vouchers redemption, RewardCash Certificate Scheme, Instant RewardCash Redemption at Merchants, Mileage Programme (including mileage programme annual fee waiver), credit card annual fee waiver, or special redemption offers (as and when available).

(c) You are not allowed to use the loyalty discounts in conjunction with any other promotional offer or discount (unless we specify otherwise).

Register to participate

30. Only credit cardholders are eligible for the registration of RewardCash Certificate Scheme. In order to participate in the RewardCash Certificate Scheme, you must submit your application to us via HSBC Website or by returning a duly completed registration form to us by 15 June 2024 which we subsequently approve. Upon successful registration for the RewardCash Certificate Scheme, you may request to update or cancel your registration for the RewardCash Certificate Scheme from time to time. We will usually process a registration form or a request within 14 working days after receiving the form or the request from HSBC Website or other channels.

31. You may enrol various credit cards issued by us to you under the same Hong Kong Identity Card or Passport number for the RewardCash Certificate Scheme. If you are a primary cardholder, you may also enrol additional cards for the RewardCash Certificate Scheme. However, you must select one primary card for monthly RewardCash consolidation ("Consolidating Card").

Conversion of RewardCash to RewardCash Certificate

32. For calculating your RewardCash Certificate entitlement, accumulated and unused RewardCash in each of your enrolled card accounts will be automatically transferred to the Consolidating Card account on each statement date. That transfer will be shown in the respective card account statements of the relevant month.

33. We convert all accumulated and unused RewardCash in the Consolidating Card account as of each statement date of the Consolidating Card. Conversion of RewardCash to a RewardCash Certificate is made in blocks of $50 RewardCash. The total value of RewardCash Certificate accumulated and issued will be shown in each monthly statement of the Consolidating Card and via HSBC Internet Banking.

34. (a) We issue one RewardCash Certificate each quarter. We calculate the value of the RewardCash Certificate to be issued to you on the last working day of March, June, September and December in a calendar year. The RewardCash Certificate will be mailed to you in the following month (i.e. April, July, October and January respectively).
(b) Each RewardCash Certificate is valid for 6 months from its issue date. We will not re-issue or replace an expired RewardCash Certificate.
(c) You are not allowed to (i) reverse any RewardCash transferred from your enrolled credit cards to the Consolidating Card, or (ii) convert any RewardCash Certificate back to RewardCash.

35. We have the right to cancel your right to participate in the RewardCash Certificate Scheme at any time if any of your enrolled credit card accounts becomes invalid or is not in good standing, which may include a card account being cancelled or blocked for any reason. Where we cancel your participation, we have the right to cancel or make any other arrangement for any accumulated and unused RewardCash in your Consolidating Card account and any RewardCash Certificates issued to you.

Exchange RewardCash Certificates for merchant coupons

36. (a) You can exchange RewardCash Certificates for merchant coupons at one of the designated outlets of merchants participating in the RewardCash Certificate Scheme. You must present the original RewardCash Certificate and your Consolidating Card for exchanging merchant coupons.
(b) Each RewardCash Certificate can only be exchanged for merchant coupon(s) of equivalent value at one of the designated outlets of the participating merchant as stipulated on the RewardCash Certificate.
(c) If you report loss or theft of a RewardCash Certificate to us but the RewardCash Certificate subsequently comes into your possession, you are not allowed to exchange the RewardCash Certificate for merchant coupons. If you do so, in addition to our rights specified in Clause 13 above, we also have the right to debit the amount of RewardCash corresponding to the value of the merchant coupon(s) exchanged using the RewardCash Certificate, without prior notice to you.

37. You are not allowed to (a) redeem RewardCash Certificates or merchant coupons for cash, or (b) transfer them to another card account.
 

38. iCAN cards and UnionPay Dual Currency credit cards are not eligible for "Instant RewardCash Redemption at Merchants".

39. If you are a primary credit cardholder, all accumulated and unused RewardCash earned with various credit cards issued to you under the same Hong Kong Identity Card or Passport number and related additional credit cards will be pooled for redeeming and paying for products and services at the participating merchants. If you are an additional credit cardholder, only RewardCash earned with your credit card can be used for redeeming and paying for products and services at participating merchants.

40. Where the purchase price is less than the amount of RewardCash available for redemption, the amount of RewardCash equivalent to the purchase price will be deducted. Where the purchase price is greater than the amount of RewardCash available for redemption, the entire amount of available RewardCash will be deducted and you must pay the shortfall in the purchase price by your HSBC credit card. You cannot specify the amount of RewardCash to be deducted. RewardCash will be deducted instantly at the time a participating merchant processes your redemption order.

41. You are eligible to participate in the Mileage Programme only if you hold an eligible credit card and are eligible to participate in the RewardCash Programme.

42. We have the right to vary the airlines that participate in the Mileage Programme at any time by notice.

43. (a) You have to apply for participating in the Mileage Programme with respect to a participating airline, even if you are already a member of its frequent flyer programme. You have to apply by filling in an enrolment form prescribed by the participating airline. A participating airline may accept or decline your application at its discretion.
(b) Your eligibility and participation in the Mileage Programme with respect to a participating airline is subject to (i) the terms and conditions in the enrolment form, and (ii) any further terms and conditions which may be specified or varied by the participating airline from time to time. A copy of the participating airline's terms and conditions will be sent to you upon your enrolment with the participating airline.

44. You can pool accumulated and unused RewardCash in your eligible credit card accounts (whether primary or additional credit card accounts) and your Standalone RewardCash Programme Profile (if applicable).

45. (a) You may transfer RewardCash from your primary and/or additional credit card account, and your Standalone RewardCash Programme Profile (if applicable) to the frequent flyer programme account maintained in your personal capacity with a participating airline, as long as your credit card account is valid and in good standing. Please note that if you hold:

  (i) an additional card, you will only be able to transfer the RewardCash earned from your additional card to your own frequent flyer programme account;

  (ii) a primary card and have an additional card under your primary card, you will be able to transfer the RewardCash earned from both the primary and additional cards to your own frequent flyer programme account.

  (iii) a Standalone RewardCash Programme Profile only, please visit Reward+, our website or our social media for the latest details on whether you are allowed to transfer the RewardCash earned from Standalone RewardCash Programme to your own frequent flyer programme account.

  You are not allowed to transfer RewardCash to a frequent flyer programme account in the name of another person who participates in the Mileage Programme.

(b) The minimum transaction amount may vary from time to time.  Please visit Reward+ or our website for the latest details.
(c) You are allowed to transfer RewardCash only prior to its expiry date.
(d) After transferring RewardCash from your credit card account and/or Standalone RewardCash Programme Profile (if applicable) to your frequent flyer programme account with a participating airline, you are not allowed to (i) transfer it back to your credit card account, or (ii) re-transfer it to your frequent flyer programme account with another participating airline.

46. The conversion rate of RewardCash to miles differs for each participating airline, and it may be varied from time to time by notice. The latest conversion rate is available at our website.

47. You agree to pay us an annual fee for participating in the Mileage Programme as notified to you from time to time. You authorise us to debit the fee from any credit card account when it is due. The fee is non-refundable. The latest annual fee is available at our website.

48. (a) We take no responsibility for (i) RewardCash transferred by you to your frequent flyer programme account with any participating airline, or (ii) the acts or omissions of any participating airline.
(b) A participating airline may vary its policies or terms and conditions relating to the Mileage Programme or its frequent flyer programme at any time without notice, even if a variation affects mileage calculation, your accumulated mileage or other benefit entitlements, or benefit redemption.
 

49. "Pay with RC" allows you (in your capacity as a primary cardholder) to use RewardCash to pay your credit card statements and transactions via channels designated by us. "Pay with RC" is part of the RewardCash Programme and it is governed by these Terms and Conditions and the Reward+ Terms and Conditions.

50. Insofar as HSBC Privé and HSBC EveryMile Credit Card are concerned, notwithstanding anything contained in Clauses 13(a) and 25:

(a) HSBC Privé and HSBC EveryMile Credit Card cannot receive RewardCash transferred from any cardholders.

(b) Redemption of items or mileage with RewardCash earned with HSBC Privé and HSBC EveryMile Credit Card should be made with Reward+ App, but not through HSBC Internet Banking.

(c) HSBC Privé and HSBC EveryMile Credit Card cannot be selected as the Consolidating Card for the RewardCash Certificate Scheme.

51. Insofar as Standalone RewardCash Programme Profile is concerned, notwithstanding anything contained in Clauses 13(a) and 25:

(a) Standalone RewardCash Programme Profile cannot receive RewardCash transferred from any credit card cardholders.

(b) Standalone RewardCash Programme Profile cannot transfer RewardCash to other Standalone RewardCash Programme Profile or credit card cardholders.

(c) Redemption of items or mileage (if applicable) with RewardCash earned with Standalone RewardCash Programme Profile should be made with Reward+ App only.

(d) Any information related to the RewardCash earned from Standalone RewardCash Programme Profile would only be available on Reward+ App only.