HSBC UnionPay Dual Currency Credit Card

'Assist Services' refer to our medical and travel assist services:

• Emergency medical assistance can provide you with medical advice over the phone, refer you to clinics or hospitals, and arrange hospital admission upon request. If needed, it can also arrange for your family to visit you or transfer you to a centre of medical excellence.
  
• Emergency travel service assistance can refer you to the appropriate authorities if you lose your luggage, passport or credit cards while travelling. In an emergency, it can also assist you in booking flights or hotels, interpreting or sending messages to your family.

List of assist services

China medical assistance

• Telephone medical advice
• Medical service provider referrals
• Arrangement of hospital admissions
• Guaranteed payment of medical expenses incurred during hospitalisation
• Arrangement of emergency medical evacuation
• Arrangement of emergency medical repatriation
• Arrangement of repatriation of mortal remains
• Arrangement of compassionate visit
• Arrangement of return of minor children
• Arrangement of accommodation

China travel assistance

• Lost luggage assistance
• Lost passport assistance
• Reporting lost or stolen cards
• Legal referral assistance
• Emergency Travel Assistance
• Emergency interpreting assistance
• Embassy referral assistance
• Emergency message transmission

This service is available within mainland China only.

For details or to make arrangements through our Assist Services, please call (852) 2169 0108.

If you're an existing HSBC customer who holds a payroll account with us and an HKID card, you won't need to provide any supporting documents.

If you would like to set up a payroll account before applying for a credit card with us, you can do so by completing an instruction form for setting up / transfer of salary autopay (PDF).

Other customers will need to provide:

1. a copy of their HKID card—if you do not hold one, please provide a copy of your passport and employment contract with a contract period of at least 9 months from the date of submitting your application
2. proof of income or assets—depending on your income situation:

• regular income earners: your latest 1-month bank book / statement / eStatement / online transaction history (showing your name, account number and monthly income) or latest 1-month salary slip
• irregular income earners or part-timers: your latest bank book / statement / eStatement / online transaction history (showing your name, account number and monthly income) or salary slips from over the last 3 months
• self-employed: your latest tax demand note or latest 3-month bank book / statement / eStatement / online transaction history (showing the company name, account number and transaction history), current Business Registration Certificate, proof of ownership of the business and tax returns from the previous 2 years
• other: your latest 3-month bank deposit / bank book / statement / eStatement / online transaction history in Hong Kong (showing your name, account number and transaction history), or regularly monthly rental income credited to your bank account and the signed tenancy agreement

If you've already submitted your application for a credit card, you can upload the supporting documents for it via our online form.

Once we've received your application and supporting documents, we'll process your application within 10 working days. If your application is approved, we'll send you your new credit card within 3-5 working days, subject to postal service availability.

Please refer to the key fact statement and bank tariff guide for more details. We reserve the right of final decision to charge or adjust the annual fee.

Finance charges

If you do not pay the total outstanding amount due on your credit card by the payment due date, we'll charge this fee to your card. You can see the full details of how this fee is calculated in our guide to general banking tariffs.

Late charges

If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. You can see the full details of how this fee is calculated in the HSBC Credit Card Terms (PDF).