To treat all our customers fairly, HSBC has a responsibility for ensuring everyone has access to basic banking services, including those who may require special support or who have particular needs.
There are tens of thousands of people living in Hong Kong who are socially and financially vulnerable and as a result may be somewhat disconnected from the mainstream of our society.
Our services
No Fixed Address Service
Basic banking services for people who are unable to provide a fixed address for opening an account.
Refugee and USM Claimant Account Opening Service
Basic banking services to help refugees and USM claimants handle their everyday financial needs.
Basic Banking for Ethnic Minority Customers
An easy way to open an account if you speak Hindi, Urdu, Punjabi or Nepali.
Our Banking Account
Designated Branch
Find the most convenient location where we can help you with No Fixed Address, Refugee and USM Claimant Account Services and Basic banking for Ethnic Minority customers.
Please note that this information is for reference only. We may ask the applicant and the non-governmental organisation (NGO) to provide supplementary documents as necessary. HSBC will have the final decision on whether or not to approve the application.
