HSBC Online Banking

Refreshed account summary page

The new account summary page will be rolled out in phases from September 2022 to give you an improved, seamless online banking experience. The refreshed design allows you to choose everyday banking services without any hassle. Here's what else you can look forward to!

A more organised top menu with a new tab "Pay & transfer" to find payment service with ease
"Quick Links" for accessing frequently used features

We have also moved the transfer, stock and foreign exchange widget to Quick Links, so you can get your transactions done even quicker.

Accounts at a glance

A simpler design for account summary gives you a better overview of your account balance, credit card balance, and more – all in one place. You can view your account details and transaction history with one tap on the accounts.

Want to track your daily credit spending more conveniently? Just select any credit card account and view pending transactions.

Pay and transfer even faster

With a refreshed design and navigation menu, you can manage your transfers locally and globally without hassle. What's more? We've introduced some more enhancements to make your transfers even smoother:

streamlined access within the 'Pay & Transfer' section
search payees or pay a new payee easily

Transfer to your local HSBC accounts

You can transfer money between your HSBC accounts with just a few steps so you can manage your wealth easily and not miss any market opportunities:

locate your accounts easily with our new account search feature
choose to pay your full credit card statement balance, minimum payment, current amount due, or your own designated amount

Pay credit card current amount due

Transfer to other local payees / FPS

Need to transfer to your family and friends? You can now make faster transfers online via their account number or Faster Payment System (FPS)!

Select your payment type, then directly input payee details as indicated
See your remaining transfer limit

FPS payment type

Select phone number or email address or FPS identifier as PFS payment type

Global transfers / payments

You can now make your global payments more easily with the new menu:

choose between HSBC Global Transfers and Telegraphic Transfer by the receiving account type
simply put in the bank code, name or address in 'Bank search' field to search for the receiving overseas bank

Choose between HSBC Global Transfers and Telegraphic Transfer

Search receiver's overseas bank

eStatements & eAdvices

You can check all documents with the new filters, including up to 3 months of transaction advices, and eStatements from as far back as 7 years ago²
You can quickly identify the document needed by filtering account, document type and time period

Frequently asked question

We have updated widget to “Quick links” which lists the most frequently used banking services to give you the same convenience in online banking, but customization is not supported at the moment.

Don't worry, you won't have to do anything. To ensure a smooth transition, we're rolling out the new look in phases to customers from May onwards. You will be able to experience this new design in time automatically.

It's a new search function that lets you look for a specific account easily. You can search through your own accounts by account name, type, and number.

You can also use it to search for a payee by their payee name, account type, bank name, account number or proxy ID.

On the transfer detail page, you can enter new payee details by selecting 'Pay someone new'. You'll also be able to see the same button in the overlay box after you click the payee selection box.

Go to 'My banking' > 'Pay or transfer' and select 'Global transfers/ payments'. Then, choose 'Global payments to other accounts' to complete the transfer.

Log on to HSBC Online Banking and go to 'My banking' and select 'Pay or transfer'. Then select 'Transfer to your local HSBC accounts'.

Select the account you want to send money from and the credit card you want to repay. Then fill up the rest of the transfer details, such as the amount you want to repay. Verify all details before you confirm payment. You will receive acknowledgement once your payment is successful.

Unfortunately no. We currently only support banks in the SWIFT network. Please make sure you pick the correct bank on the list.

We have separated your saved payees into different lists for local and international transfers. For bill payment, you will also see a separate list for your previously paid merchants.

You can find contact details of your Relationship Manager and your HSBC Premier Elite client number³ at ‘Banking’ in the top menu > ‘Contact Relationship Manager’.

If you have no Relationship Manager assigned, you can view your HSBC Premier Elite client number on HSBC HK APP.

Need assistance?

Connect with us instantly via 'Chat with us'. We're here to help you, every step of the way.

Remarks:

1. The screen displays and the images of the website are for reference and illustration purposes only.
2. Your eAdvice are retained up to 3 months. Monthly HIBOR-based Mortgage Plan Repayment eAdvices are retained up to 12 months. Your eStatements for other accounts (including investment services and securities accounts) are retained up to 24 months. Your eStatements for integrated accounts, HKD current accounts and HKD savings accounts are retained up to 84 months. For more details, please visit https://www.hsbc.com.hk/accounts/estatement/

3. HSBC Premier Elite Client ID is only applicable to HSBC Premier Elite customers

Enhancing HSBC Online Banking

Refreshed account summary page

Accounts at a glance

Pay and transfer even faster

Transfer to your local HSBC accounts

Show latest changes

Transfer to other local payees / FPS

Show latest changes

Global transfers / payments

Show latest changes

eStatements & eAdvices

Frequently asked question

How can I change the language setting?

Where can I find widget?

Why can't I see the new design and layout? Is there something I need to do?

I see a search bar when selecting accounts to make transfers from/to. What does this do?

How can I enter a new payee's details when making a third-party transfer?

How can I make a transfer to my own HSBC GBA Wealth Management Connect account?

How can I settle my HSBC credit card bill?

If I can't find the bank on the list, can I manually input it in the search bar?

Why can't I see all my saved payees?

How can I find my relationship manager details and HSBC Premier Elite client number?

Need assistance?