FPS: FAQ

FPS (Faster Payment System) is a payment service platform that allows you to make instant payments to individuals and merchants. You can pay with FPS in Hong Kong dollar (HKD) or Renminbi (RMB) using HSBC HK App or HSBC Online Banking. It is available 24/7 and free of charge*, covering participating local banks, financial institutions with Stored Value Facility (SVF) licenses. You can also top up your e-CNY wallet or pay designated Thai merchants instantly by scanning PromptPay QR codes.

Traditional fund transfers require the payee’s bank account number, but FPS supports payments made using the payee’s mobile number, email address or FPS Identifier. FPS also enables you with a QR code to receive payments (registration of FPS and activation of Mobile Security Key is required to generate the QR code). You can also receive payments and transfers from institutions, corporates and the HKSAR government via your HKID number.

* There is no charge from us if you pay money to, or receive money from accounts from other banks/ SVFs via FPS, but other banks/ SVFs may have different charging policies.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records.

Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).

You can check your Proxy ID’s default receiving bank/ FPS participant on the HSBC HK Mobile Banking app. Simply select your profile in the top right corner, go to 'Pay and transfer‘ and choose 'Register or view FPS registration'. Then select the Proxy ID that you wish to check under the ‘Other FPS registrations’.

Alternatively, you can check it in HSBC Online Banking by going to ‘Register or view FPS registrations‘ under the ‘Pay & transfer’ menu, then select ‘View FPS registrations at other banks’ to check the default receiving bank/ FPS participant of your Proxy ID.

Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.

To send money via your account number, this person will need to use the official name that your account is registered under. If you're unsure what that is, you can check your bank statement.

Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.

If your transaction is successful, you will receive an SMS and email notification. The record will also show in your transaction history.

FPS (Faster Payment System) is a payment service platform that allows you to make instant payments to individuals and merchants. You can pay with FPS in Hong Kong dollar (HKD) or Renminbi (RMB) using HSBC HK App or HSBC Online Banking. It is available 24/7 and free of charge*, covering participating local banks, financial institutions with Stored Value Facility (SVF) licenses. You can also top up your e-CNY wallet or pay designated Thai merchants instantly by scanning PromptPay QR codes.

Traditional fund transfers require the payee’s bank account number, but FPS supports payments made using the payee’s mobile number, email address or FPS Identifier. FPS also enables you with a QR code to receive payments (registration of FPS and activation of Mobile Security Key is required to generate the QR code). You can also receive payments and transfers from institutions, corporates and the HKSAR government via your HKID number.

* There is no charge from us if you pay money to, or receive money from accounts from other banks/ SVFs via FPS, but other banks/ SVFs may have different charging policies.

On the logon page of the HSBC HK App, you can select "FPS transfer" at the bottom left to choose the following functions:

1. Scan to pay: you can make payment by scanning a FPS QR code or a PromptPay QR code of designated Thai merchants
2. Show QR code to receive: you can show your personal QR code after registering for FPS to someone so they can scan it to send you money
3. Make a quick transfer: you can make payment with using the payee's mobile number, email address or FPS Identifier

After you logon the HSBC HK App, you can go to the "Pay & Transfer" tab and select "Other local payees/ FPS" under "Transfer" to make payment using payee's account number, mobile number, email address, FPS Identifier or credit card number.

FPS is a simpler, quicker way to send money to people and merchants across participating local banks and Stored Value Facilities (SVF) operators in Hong Kong, e-CNY wallet, and designated Thai merchants.

You can pay merchants by scanning a QR code or make transfers to your friends just by entering their mobile number, email address or FPS Identifier. You can also have friends send money directly to your bank account as well as transfer money to HSBC and non-HSBC local credit cards to settle statement balance.

You can make FPS transactions to participating local banks and Stored Value Facilities (SVF) operators in Hong Kong and designated Thai merchants as well as top up your e-CNY wallet from anywhere in the world as long as you can log on to HSBC HK App or HSBC Online Banking.

Yes, you can pay or receive money from other participating payment service providers via FPS.

As long as you have an HSBC HKD or CNY bank account and have registered for online banking, you're eligible to register for FPS by linking your account to a valid mobile number, email address or FPS Identifier. To register for FPS with your HKID number, you'll have to have an account opened with us using your HKID as a document of identification.

Registration is almost instant. You will usually get immediate confirmation, but if you don't, try refreshing the page or going back to the FPS registration page.

You'll receive a text message confirmation if you've registered for FPS with your mobile number, or by email if you used your email address, FPS Identifier or HKID.

You can also check your FPS registration status on the HSBC HK Mobile Banking app. Simply select your profile in the top right corner, go to 'Pay and transfer', then choose 'Register or view FPS registration'.

Alternatively, you can check it in online banking by going to 'Register or view FPS registrations'.

If you deregister your FPS Identifier, you will receive a new FPS Identifier the next time you register. You will also be able to link the FPS Identifier to a different account if you wish.

No, you can register with a foreign number. You will receive an SMS notification upon successful registration.

Only if you are using an overseas number. If you are using a Hong Kong mobile number, the country code will be prefilled.

Any changes you make during FPS registration will be updated immediately, and your bank record will be updated accordingly. You will receive a notification to show that your information has changed.

You can update your contact details via the HSBC HK Mobile Banking app / HSBC Online Banking, by visiting our branch, by mail, or by calling our customer service hotline. Instructions on how to update can be found on our 'Change contact details' page.

Once you have updated your contact details, your FPS registrations under your previous contact details will be deregistered. You will need to register for FPS again with your new mobile number / email address via online banking.

To receive money via a Proxy ID, you need to register for FPS by linking your Proxy ID to a bank account. To receive money to a bank account via FPS, no registration is required. Please advise your payer to choose HSBC (bank code 004) as the payee’s bank or receiving bank, then enter your 10- or 12-digit HSBC account number in the payee account number field. The first 3 digits of your HSBC account number is the branch code, followed by a 7- or 9-digit account number.

To send money to payees who have registered for FPS, you don’t have to be registered for FPS beforehand.

You can only link one HSBC account for each Proxy ID. However, you can use a different HSBC account for each separate Proxy ID. That means you could have one linked to your mobile number, one to your email address and one linked to an FPS Identifier.

Yes, you can change it. To do it on the HSBC HK Mobile Banking app, go to 'Profile', find 'Pay and transfer' and select 'Register or view FPS registration'.

To change it in online banking, go to 'Register or view FPS registrations'.

Yes. If you choose not to use HSBC as your default receiving account, your most recently registered account will become your new default. If you want to make HSBC your default account again, just check the box beside 'Set HSBC as a default bank when receiving money'. Please note that you can't undo this setting.

Yes, you can deregister via Personal Internet Banking or the HSBC HK Mobile Banking app.

FPS registration in the HSBC HK Mobile Banking app is only supported for iOS / iPadOS versions 12.2 or above, and Android OS versions 6.0 or above.

Please update the operating system on your device and download the latest version of the HSBC HK Mobile Banking app, then try again.

Alternatively, you can register for FPS via online banking.

You can check your Proxy ID’s default receiving bank/ FPS participant on the HSBC HK Mobile Banking app. Simply select your profile in the top right corner, go to 'Pay and transfer‘ and choose 'Register or view FPS registration'. Then select the Proxy ID that you wish to check under the ‘Other FPS registrations’.

Alternatively, you can check it in HSBC Online Banking by going to ‘Register or view FPS registrations‘ under the ‘Pay & transfer’ menu, then select ‘View FPS registrations at other banks’ to check the default receiving bank/ FPS participant of your Proxy ID.

Simply log on to the HSBC HK App, tap on 'Pay & Transfer' and then select 'Other local payees/FPS'.

To receive money via FPS using your Proxy ID (mobile number, email address, FPS Identifier) or personalised QR code, you'll need to first register for FPS via the app or HSBC Online Banking. You'll be able to easily receive money when people key in your Proxy ID or scan your QR code.

You can also receive money to your bank account directly without registering for FPS. Tell your payer to choose HSBC (bank code 004) as the receiving bank, and then enter your 10- or 12-digit HSBC account number.

Note: The first 3 digits of your HSBC account number is the branch code, and the remaining 7 or 9 digits are your account number. 

This lets you make quick payments using FPS. It's faster than a normal transfer because it only supports payments to Proxy IDs. It also automatically takes the payment from your default debit account and sends it to your payee's default, so you don't have to make as many selections to complete the transaction.

For complete flexibility when making a transaction, including transferring via an account number, setting future-dated payments and adding recipients to 'My payees', you'll need to use the 'Transfer' feature under the main menu.

There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.

For now we only support transfers of HKD to HKD or CNY to CNY via FPS. To use other currencies, you need to do a transfer via account number.

There is no specific function for requesting a payment, but you can ask someone to send you money by providing your Proxy ID or QR code. You may even embed a specific amount in your QR code when receiving money. Please remember that when you show a QR code to request payment, people might be able to see your mobile number or email address if you are using it as your Proxy ID. To keep this information confidential, you may use FPS Identifier as your Proxy ID instead.

Unfortunately, recurring transfers cannot be set up using Proxy ID. However, you can set up a recurring transfer using your payee's bank account number via 'Other local payees/FPS'.

It is mostly the same process, but instead of using the payee's account number, now you can use their mobile number, email address or FPS Identifier, as long as they have already registered with FPS.

You will not see the options e-Transfer or Express Transfer anymore as most transfers will be done via FPS. However, if the payee's bank does not support FPS, we will still send the money via Express Transfer.

Yes, it's the same as before: 45 days including holidays.

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll then need to remove them from 'My payees' and add them again using their official name listed on their bank records.

Please note that you don't need to do this if your payee has registered for FPS and you have saved them to 'My payees' using one of their Proxy IDs (mobile number, email address and FPS Identifier).

As FPS transfers are instant, many banks may have imposed stricter controls in place to make sure the recipient's name and bank account number match. If you are transferring via account number and you've used a nickname to add this person to 'My payees', the payment will be rejected.

Please ask your payee for the exact name the account is registered under. You'll need to remove them from 'My payees' and then add them again using their official name listed on their bank records.

Because FPS transfers are instant, we are putting stricter controls in place to make sure the recipient's name and bank account number match. If someone is transferring money to you via account number and they've used a nickname to register you in their system, the payment will be rejected.

To send money via your account number, this person will need to use the official name that your account is registered under. If you're unsure what that is, you can check your bank statement.

Alternatively, you can register for FPS to receive money via Proxy ID (mobile number, email address and/or FPS Identifier), so the person won't have to enter your name.

The new 'Scan to pay' function allows you to send money by scanning a QR code (even one from your photo album or email). This feature will use money from your daily small-value payment limit.

'Show QR code to receive' brings up your personal QR code, which you can show someone so they can scan it to send you money.

Yes, it's generally safe to pay via QR code. When you use the 'Scan to pay' function, you'll be asked to verify your transaction using biometric authentication or Mobile Security Key verification. These are unique to your device and cannot be used by anyone else.

If you've activated Mobile Security Key or biometric authentication, you can use the 'Scan to pay' and 'Show QR code to receive' functions before logging on. However, you'll need to log on before making transactions or changing your settings. If you have not yet activated Mobile Security Key, 'Scan to pay' or 'Show QR code to receive' won't be available. But you can still perform small-value transactions after you log on.

Your QR code will change when you alter your Proxy ID, such as using your email address instead of your mobile number. It will also change when you embed a different payment.

Unfortunately, you will not be able to add them to 'My payees' after paying by QR code.

However, you can use their Proxy ID (i.e. mobile number, email address, FPS identifier) or bank account to add them to 'My payees' via 'Other local payees/FPS' on the Pay & Transfer tab.

No. The QR code scanner in 'Scan to pay' only works with FPS QR codes.

No. Your QR code can only be scanned by mobile apps that support FPS.

Please check with your payee to make sure their QR code is a valid FPS QR code and that it is up to date.

Unfortunately, the QR code payment function doesn't support future-dated payments. To set up future-dated payments, simply log on to the HSBC HK App, select 'Pay and Transfer' > 'Other local payees/ FPS'.

You can transfer up to HKD10,000 daily via QR code when sending money to family and friends.

For all merchants, you can transfer up to HKD10,000 daily when sending money to ecommerce, retail companies, and public utilities.

For selected merchants, you can transfer up to a limit of HKD400,000 daily via QR code, depending on your current non-registered account limit (for Internet/Mobile banking or across channels) and its remaining daily limit, whichever is lower.

You can log on to Personal Internet Banking and visit ‘My banking’ > ‘Daily payment and transfer limits’ > ‘To non-registered accounts’ to check or adjust your daily limit for non-registered accounts.

FPS x Promptpay QR payment allows you to make instant payments to merchants in Thailand from your HKD bank account through HSBC HK App. It is available 24/7 and free of charge.

You can open your HSBC HK App, select 'FPS transfer', then select 'Scan to pay' and scan the Thai merchant's QR code to make payment. We'll ask you to verify your payment details including exchange rate, and authorise the payment with your biometric authentication or your Mobile Security Key. If your payment is successful, we'll notify you via both SMS and email. You may also check with the merchant directly.

This is an indicative live rate. The actual rate is subject to market fluctuation and will be verified before you confirm the payment.

Outside of normal trading hours (from Monday 7:00am to Saturday 4:15am HKT during US daylight saving time, or 5:15am HKT the rest of the year) and on Hong Kong public holidays, the exchange rate will be with a wider bid/ ask difference.

You can use this service with Thai merchants that support PromptPay and the QR code is tagged to any of the following financial institutions (covering around 90% of PromptPay merchants):

• Bank of Ayudhya (also known as "Krungsri")
• Bangkok Bank
• Kasikornbank (also known as "KBank")
• Krungthai Bank
• Siam Commercial Bank (also known as "SCB")

FPS x PromptPay QR payment supports payments to Thai merchants of designated financial institutions only. If you encounter an error stating the QR code is invalid, it may be because the Thai merchant’s bank is not participating in this service or the QR code does not belong to a PromptPay merchant (for example, a PromptPay QR code is generated for payments to their personal bank account).

Yes, your payments count towards your small-value payment limit, which is shared across other payment methods via HSBC HK App or HSBC Online Banking.

You can view and change your small-value payment limit by clicking the 'Profile' icon after log on, select 'Pay and transfer' under 'Settings and preferences' on the HSBC HK App.

No. FPS x PromptPay QR payment only allows payment be made from a HKD bank account. You can view the exchange rate before confirming the payment.

In the case of a dispute, contact the Thai merchant directly.

Contact the merchant directly for refunds. Please note that the merchant will need to use alternative payment method (e.g. cash) if it is agreed to refund.

In this case, please choose another payment method acceptable by the merchant.

FPS in-app payment in the HSBC HK Mobile Banking app lets you pay for your purchases with Faster Payment System (FPS) without having to leave your merchant's app. When prompted on the merchant's app, choose to pay by FPS. You can then select your HSBC HK Mobile Banking app from the payment options. You'll be asked to verify your payment details and authorise the payment with your biometric authentication or your Mobile Security Key password.

If your payment is successful, you'll receive an SMS and email notification from us. You'll also receive a confirmation from the merchant once your order goes through.

Use this function if you've:

• downloaded HSBC HK Mobile Banking app
• activated your Mobile Security Key
• chosen a selected debit account
• set up a small-value payment limit

If you're an iOS user, make sure you've already enabled your biometric authentication on your device.

Any merchant app that supports FPS inbuilt app payment.

No, you need to place your order and pay for it with the HSBC HK Mobile Banking app using the same mobile device. For that, you need both the merchant's app and the HSBC HK Mobile Banking app installed on that device.

Yes, your payments count towards your small-value payment limit, which is shared across other payment methods via HSBC HK Mobile Banking app or Personal Internet Banking website.

You can view and change your limit in 'Small-value payment limit' under 'Settings' on the HSBC HK Mobile Banking app.

If your payment is successful, you'll receive an SMS and email notification from us. To confirm your order, check with the merchant via their app or contact them directly.

Quote your bill reference number if you need to raise an enquiry or resolve a dispute with the merchant. This reference number can be found in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website. We don't handle disputes on our end.

In the case of a dispute, contact the merchant directly, quoting your bill reference number. You can find this reference number in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website.

Contact the merchant directly for refunds. Have your bill reference number ready as you'll need to quote it. You can find the reference number in your transaction history via HSBC HK Mobile Banking app or Personal Internet Banking website. 

In this case, please choose another payment method available from the merchant's app.

You can now top up your e-CNY wallet through HSBC HK App with your HSBC Hong Kong dollar (HKD) and Renminbi (RMB) accounts.

1. Open your e-CNY wallet app
2. Select 'Top-up' on the e-CNY wallet account dashboard
3. Enter top-up amount
4. Select 'HSBC HK' from the payment option shown on your device
5. Authenticate HSBC HK App with your Mobile Security Key or biometrics
6. Select a debit account, verify and confirm the top-up transaction (exchange rate applies if HKD account is selected)
7. Go back to e-CNY wallet app and the top-up transaction is complete

Top-up amount is non-editable in HSBC HK App. However, if you'd like to edit the top-up amount, you need to go back to the e-CNY wallet app, adjust the top-up amount first and then continue your top-up transaction with HSBC HK App.

Yes, you can top up e-CNY wallet with your Hong Kong dollar (HKD) and Renminbi (RMB) account(s) held with HSBC.

Yes. Your daily small-value payment limit is applicable to e-CNY top-up transactions. The maximum daily limit for small-value payments is HKD10,000 equivalent. If you wish to set up or adjust your small-value payment limit you can do so on the HSBC HK App by going to 'Profile', selecting 'Pay and transfer' then 'Small-value payment limit'. Please note there may be other limit(s) applied by e-CNY wallet operator.

If your e-CNY top-up transaction is successful, we'll send you a confirmation both by SMS and email. You should also receive a confirmation of the successful top-up from the e-CNY wallet or can check the balance on your e-CNY wallet app.

'Quick Transfer' is a feature found on the 'My accounts' dashboard in Online Banking. It allows you to transfer money between your own HSBC Hong Kong accounts and send small-value payments of Hong Kong dollars and Renminbi to people and businesses in Hong Kong.
Quick Transfer' supports payments via payee’s phone number or email address.

'Pay or transfer' allows you to transfer larger amounts between your own accounts, as well as to people and businesses. With 'Pay or transfer' you can also send money internationally in Hong Kong dollars and other supported foreign currencies. You can also choose between immediate transfers, future dated payments or recurring payments.

'Pay or transfer' supports payments via payee’s phone number, email address or FPS Identifier.

If you've already set a default debit account and daily small-value payment limit, you won't need to set again. If you're a new user, you'll be guided through registering a default debit account and setting a daily small-value payment limit.

No. Quick Transfer only allows same-currency transactions, so you can send HKD to HKD accounts or CNY to CNY accounts. To transfer other currencies, you need to do the transaction via 'Pay or transfer'.

If you have previously set up autopay instructions, they will automatically carry over to FPS. You won't have to set them up again.

Select ‘autopay’ under ‘My Banking’ to set up new autopay instructions or manage existing ones.

Select ‘Others’ and then enter the merchant's bank account number or Proxy ID (mobile number, email address or FPS Identifier) to setup autopay for your bill.

If a merchant has registered for the FPS autopay function, you can use their Proxy ID to set up an autopay instruction. If the merchant hasn't registered for autopay – even if they are registered with FPS – you'll need the standard account information to set up an autopay instruction for them. If you are unsure, check with the merchant.

You can review and change your autopay sequence type / frequency / payment count per period / amount / expiry date by selecting ‘Autopay’, then 'Manage autopay'.

This is the maximum number of payments you want to allow in a specified period. For example, one payment per week or three payments per month, etc.

Collection amount: use this option when your payment amount is always the same (for example, a monthly subscription). Please note that the number you enter here must be the exact amount of your bill. If the numbers do not match, the autopay will be rejected.

Maximum amount: use this option if the amount of your payment is likely to vary each time (for example, your electricity bill). Enter the highest amount you think you will need to pay at one time. If your bill is less than that, autopay will cover it without using your total maximum amount. Please note that if your bill is higher than your maximum amount, the autopay instruction will be rejected and the payment will not go through.

'One-off' is a payment that will only happen once, so autopay will cancel the instruction once it expires or the payment has been made, whichever comes first.

'Recurrent' is for payments that will happen on a regular basis, such as a monthly bill.

The transfer limit depends on the top up limit of the particular e-wallet you are sending money to. Please refer to the policy of the e-wallet.

You can view and change your limit in 'Small-value payment limit' under 'Settings' on the HSBC HK Mobile Banking app, or in 'Daily payment and transfer limits' in Personal Internet Banking.

You'll be asked to authenticate the transaction using your Mobile Security Key / Security Device.

Please note, you will not be able to proceed if you make a payment that exceeds your limit via 'Pay with FPS' on the HSBC HK App's log on page. To continue with your payment, please cancel the transaction, log on, go to 'Pay & Transfer' tab and select 'Other local payees/ FPS'.

If your transaction is successful, you will receive an SMS and email notification. The record will also show in your transaction history.

Yes, you will receive a notification. The record will also show in your transaction history.

That depends on your payee's receiver. Some will send them a notification, but some will not.

You can see your FPS transaction history in your account details via HSBC HK Mobile Banking app or Personal Internet Banking. It will also appear on your bank statement, but some details such as message to recipient will not be shown.

You can view the details for both payments you send and receive, including messages to payees or bill references to merchants.

The names displayed have different formats depending on the transactions. If you were the payee, you will see the sender’s full name. If you’ve sent money to someone, you’ll see a masked version of their name while they’ll see your full name. If you’ve sent money to a merchant, then you’ll see the merchant’s full name.

With this service, you can transfer funds in Hong Kong dollars or Renminbi directly, through HSBC Online or Mobile Banking, from your linked same-name accounts maintained at other selected local banks to your HSBC accounts. Learn more