- Financial Strength
- Identity of Service Provider
- Underwriters
- Authorisation Status
- Prescribed Levy collected by the Insurance Authority (with effect from 1 January 2018)
- Policy dividend for Participating Products
- Policy Crediting Interest Rates (for Universal Life insurance products)
- Insurance Terminology Glossary
- Customer Feedback
- Data Privacy Notice
Financial Strength
Standard & Poor's
HSBC Life (International) Limited is rated AA-
Standard & Poor's category description 'AA':
An insurer rated "AA" means very strong capacity to meet financial commitments.
Rating 'AA' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories.
Identity of Service Provider
The Hongkong and Shanghai Banking Corporation Limited is an insurance agent authorised by HSBC Life (International) Limited and AXA General Insurance Hong Kong Limited.
Address: 1 Queen's Road Central, Hong Kong SAR
Telephone Number:
For HSBC Premier customers: (852) 2233 3322
For Other customers: (852) 2233 3000
Underwriters
The life insurance plans are underwritten by HSBC Life (International) Limited ("HSBC Life") and the medical and general insurance plans are underwritten by AXA General Insurance Hong Kong Limited ("AXA"). HSBC Life is authorised and regulated by the Insurance Authority (“IA”) of the Hong Kong Special Administrative Region ("HKSAR") to carry on long-term insurance business in the HKSAR. AXA is authorised and regulated by IA to carry on general insurance business in the HKSAR. The Hongkong and Shanghai Banking Corporation Limited ("HSBC") is an insurance agent authorised by HSBC Life for the distribution of life insurance products in the HKSAR and also by AXA for the distribution of medical and general insurance products in the HKSAR.
Address:
For Life Product: 18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong SAR
For Medical Product: PO Box 90784 Tsim Sha Tsui Post Office
For General Insurance Product: PO Box 90918 Tsim Sha Tsui Post Office
Authorisation Status
Insurance products offered by AXA General Insurance Hong Kong Limited are only available for subscription by residents of the Hong Kong SAR applying in Hong Kong SAR.
Prescribed Levy to Insurance Authority ("IA")
Effective from 1 January 2018, the Insurance Authority ("IA") will impose a prescribed levy on your insurance policy pursuant to section 134 of the Insurance Ordinance (Cap. 41). Such levy payment should be made together with the premium payment to the insurer for direct remittance to the IA within the remittance period as specified by the IA. Subject to the applicable levy cap, the amount of levy payable for each premium payment is the amount of premium multiplied by the applicable levy rate as prescribed in the table below:
- Life insurance plans - levy will be collected by HSBC Life (International) Limited ("HSBC Life") on behalf of the IA
- Medical and general insurance plans - levy will be collected by AXA General Insurance Hong Kong Limited ("AXA") on behalf of the IA
Policy effective date or policy anniversary date which |
Levy Rate % |
Specified General Business Levy Cap in HK$ |
Specified Long Term Business |
|---|---|---|---|
From 1 January 2018 till 31 March 2019 (both dates inclusive) |
0.040% |
HK$2,000 |
HK$40 |
From 1 April 2019 till 31 March 2020 (both dates inclusive) |
0.060% |
HK$3,000 |
HK$60 |
From 1 April 2020 till 31 March 2021 (both dates inclusive) |
0.085% |
HK$4,250 |
HK$85 |
From 1 April 2021 onwards (date inclusive) |
0.100% |
HK$5,000 |
HK$100 |
Policy effective date or policy anniversary date which |
From 1 January 2018 till 31 March 2019 (both dates inclusive) |
|---|---|
Levy Rate % |
0.040% |
Specified General Business Levy Cap in HK$ |
HK$2,000 |
Specified Long Term Business |
HK$40 |
Policy effective date or policy anniversary date which |
From 1 April 2019 till 31 March 2020 (both dates inclusive) |
Levy Rate % |
0.060% |
Specified General Business Levy Cap in HK$ |
HK$3,000 |
Specified Long Term Business |
HK$60 |
Policy effective date or policy anniversary date which |
From 1 April 2020 till 31 March 2021 (both dates inclusive) |
Levy Rate % |
0.085% |
Specified General Business Levy Cap in HK$ |
HK$4,250 |
Specified Long Term Business |
HK$85 |
Policy effective date or policy anniversary date which |
From 1 April 2021 onwards (date inclusive) |
Levy Rate % |
0.100% |
Specified General Business Levy Cap in HK$ |
HK$5,000 |
Specified Long Term Business |
HK$100 |
For more details about the levy matter, you may visit www.ia.org.hk/en/levy.
Policy dividend for Participating Products
Participating policy
Policy dividend for Participating Products - not applicable to HSBC Eminent Goal Multi-Currency Insurance Plan, HSBC Jubilee Wealth Insurance Plan, HSBC Paramount Global Life Insurance Plan, HSBC Wealth Goal Insurance Plan, HSBC Wealth Goal Insurance Plan II, HSBC Family Goal Insurance Plan, HSBC Health Goal Insurance Plan and HSBC Ultra Wealth Goal Insurance Plan
Policy dividend for Participating Products - applicable to HSBC Eminent Goal Multi-Currency Insurance Plan, HSBC Wealth Goal Insurance Plan, HSBC Wealth Goal Insurance Plan II, HSBC Family Goal Insurance Plan, HSBC Health Goal Insurance Plan and HSBC Ultra Wealth Goal Insurance Plan
Policy dividend for Participating Products - applicable to HSBC Paramount Global Life Insurance Plan
Policy dividend for Participating Products - applicable to HSBC Jubilee Wealth Insurance Plan
Fulfillment Ratio and Total Payout Ratio
Fulfillment Ratio - in respect of non-guaranteed benefits
Total Payout Ratio - in respect of total benefits including guaranteed and non-guaranteed benefits
Policy Crediting Interest Rates (for Universal Life insurance products)
Insurance Terminology Glossary
With effect from 1 July 2017 (except for the Jade Universal Life Plan as specified below), the following new insurance terminology shall be used for the purpose of reading the policy provisions and other documents related to your policy. Please note that the below changes will not impact the original meanings and definitions of the insurance terminology for your policy concerned.
Participating Product
Terminology currently used (if applicable) |
New terminology(with effect from 1 July 2017) |
General Meaning |
|---|---|---|
Terminal Bonus |
Special Bonus |
A non-guaranteed amount to be declared by the Company at its absolute discretion. |
Terminology currently used (if applicable) |
Terminal Bonus |
|---|---|
New terminology(with effect from 1 July 2017) |
Special Bonus |
General Meaning |
A non-guaranteed amount to be declared by the Company at its absolute discretion. |
Universal Life Products
Terminology currently used (if applicable) |
New terminology (with effect from 1 July 2017) |
General Meaning |
|---|---|---|
Administrative Charge |
Change of Life Insured Charge |
The charge which may apply in the case of Change of Life Insured. The Company reserves the right to impose the charge, as shall determine from time to time. |
Benefit Amount |
Sum Insured / Protection Amount |
The amount at any time specified as such under the Policy Schedule or in any Policy Endorsement. |
General Crediting Rate |
General Crediting Interest Rate |
The rate of interest credited to the Account Value of the policy. |
Guaranteed Minimum Crediting Rate |
Guaranteed Minimum Crediting Interest Rate |
The minimum rate of interest credited to the Account Value as specified in Policy Schedule 2. |
Terminology currently used (if applicable) |
Administrative Charge |
|---|---|
New terminology (with effect from 1 July 2017) |
Change of Life Insured Charge |
General Meaning |
The charge which may apply in the case of Change of Life Insured. The Company reserves the right to impose the charge, as shall determine from time to time. |
Terminology currently used (if applicable) |
Benefit Amount |
New terminology (with effect from 1 July 2017) |
Sum Insured / Protection Amount |
General Meaning |
The amount at any time specified as such under the Policy Schedule or in any Policy Endorsement. |
Terminology currently used (if applicable) |
General Crediting Rate |
New terminology (with effect from 1 July 2017) |
General Crediting Interest Rate |
General Meaning |
The rate of interest credited to the Account Value of the policy. |
Terminology currently used (if applicable) |
Guaranteed Minimum Crediting Rate |
New terminology (with effect from 1 July 2017) |
Guaranteed Minimum Crediting Interest Rate |
General Meaning |
The minimum rate of interest credited to the Account Value as specified in Policy Schedule 2. |
Terminology currently used (if applicable) |
New terminology (with effect from 1 July 2017) |
General Meaning |
|---|---|---|
Balance in the Savings Fund |
Account Value |
The accumulation of premiums paid, with interest added less any charges, and any previously withdrawal amounts (if any) in accordance with the terms and conditions of the policy. |
Savings Bonus Rate |
Crediting Interest Rate |
The rate of interest credited to the Account Value of the policy. |
Terminology currently used (if applicable) |
Balance in the Savings Fund |
|---|---|
New terminology (with effect from 1 July 2017) |
Account Value |
General Meaning |
The accumulation of premiums paid, with interest added less any charges, and any previously withdrawal amounts (if any) in accordance with the terms and conditions of the policy. |
Terminology currently used (if applicable) |
Savings Bonus Rate |
New terminology (with effect from 1 July 2017) |
Crediting Interest Rate |
General Meaning |
The rate of interest credited to the Account Value of the policy. |
Terminology currently used (if applicable) |
New terminology (with effect from 6 June 2016) |
General Meaning |
|---|---|---|
Administrative Charge |
Currency Switch Charge |
The charge which may apply in the case of Currency Switch. The Company reserves the right to impose the charge, as shall determine from time to time. |
Administrative Charge |
Change of Life Insured Charge |
(For Jade Global Generations Universal Life/ Jade Ultra Global Generations Universal Life) The charge which may apply in the case of Change of Life Insured. The Company reserves the right to impose the charge, as shall determine from time to time. |
Attained Age |
Insurance Age |
As at any date, the age of the Life Insured or Policyholder (as applicable) specified as Insurance Age at Effective Date in Policy Schedule 1 plus the number of completed Policy Years. |
Crediting Rate |
Crediting Interest Rate |
The rate of interest credited to part or all of the Account Value of the policy. |
The rate of interest credited to part or all of the Account Value of the policy. |
General Crediting Interest Rate |
The rate of interest credited to the Account Value of the policy upon expiry of any Guaranteed Crediting Interest Rate Lock period; and to the Account Value in relation to all premiums paid into the policy subsequent to the First Premium. |
Guaranteed Interest Rate Lock |
Guaranteed Crediting Interest Rate Lock |
The mechanism for guaranteeing a fixed rate of interest for a period of time. |
Guaranteed Interest Rate Lock Rate / Interest Rate for the Guaranteed Interest Rate Lock Period |
Crediting Interest Rate for the Guaranteed Crediting Interest Rate Lock Period |
The rate of interest credited to the Account Value of the policy in relation to the First Premium paid into the policy. |
Guaranteed Minimum Crediting Rate |
Guaranteed Minimum Crediting Interest Rate |
The minimum rate of interest credited to the Account Value. |
Terminology currently used (if applicable) |
Administrative Charge |
|---|---|
New terminology (with effect from 6 June 2016) |
Currency Switch Charge |
General Meaning |
The charge which may apply in the case of Currency Switch. The Company reserves the right to impose the charge, as shall determine from time to time. |
Terminology currently used (if applicable) |
Administrative Charge |
New terminology (with effect from 6 June 2016) |
Change of Life Insured Charge |
General Meaning |
(For Jade Global Generations Universal Life/ Jade Ultra Global Generations Universal Life) The charge which may apply in the case of Change of Life Insured. The Company reserves the right to impose the charge, as shall determine from time to time. |
Terminology currently used (if applicable) |
Attained Age |
New terminology (with effect from 6 June 2016) |
Insurance Age |
General Meaning |
As at any date, the age of the Life Insured or Policyholder (as applicable) specified as Insurance Age at Effective Date in Policy Schedule 1 plus the number of completed Policy Years. |
Terminology currently used (if applicable) |
Crediting Rate |
New terminology (with effect from 6 June 2016) |
Crediting Interest Rate |
General Meaning |
The rate of interest credited to part or all of the Account Value of the policy. |
Terminology currently used (if applicable) |
The rate of interest credited to part or all of the Account Value of the policy. |
New terminology (with effect from 6 June 2016) |
General Crediting Interest Rate |
General Meaning |
The rate of interest credited to the Account Value of the policy upon expiry of any Guaranteed Crediting Interest Rate Lock period; and to the Account Value in relation to all premiums paid into the policy subsequent to the First Premium. |
Terminology currently used (if applicable) |
Guaranteed Interest Rate Lock |
New terminology (with effect from 6 June 2016) |
Guaranteed Crediting Interest Rate Lock |
General Meaning |
The mechanism for guaranteeing a fixed rate of interest for a period of time. |
Terminology currently used (if applicable) |
Guaranteed Interest Rate Lock Rate / Interest Rate for the Guaranteed Interest Rate Lock Period |
New terminology (with effect from 6 June 2016) |
Crediting Interest Rate for the Guaranteed Crediting Interest Rate Lock Period |
General Meaning |
The rate of interest credited to the Account Value of the policy in relation to the First Premium paid into the policy. |
Terminology currently used (if applicable) |
Guaranteed Minimum Crediting Rate |
New terminology (with effect from 6 June 2016) |
Guaranteed Minimum Crediting Interest Rate |
General Meaning |
The minimum rate of interest credited to the Account Value. |
Customer enquiries, feedback or complaints
Your feedback is important to us in maintaining our service quality. If you have any enquiries, feedback or complaints related to the Bank’s insurance products or services, please contact us via the following channels:
Call us
Life Insurance Service Hotline: (852) 2583 8000
Write to us
Mail: 18/F, Tower 1, HSBC Centre, 1 Sham Mong Road, Kowloon, Hong Kong
Email: hsbclifeenquiry@hsbc.com.hk
You can also send us your enquiries or feedback by completing our online form on our website or online banking and we will provide a response soon.
Resolving your complaint
Getting back to you
We will acknowledge your message and aim to resolve most issues within five working days. Occasionally, we may need more time but we will keep you informed.
Handling your complaint
Your complaint will be dealt with in total confidence by employees with the appropriate experience and authority, and who are not directly involved in the issue.
If a complaint is raised by a third party, we will get back to you to protect your privacy.
We will offer appropriate redress if your complaint is upheld, but this will not necessarily involve
If you’re not satisfied
If you are not entirely satisfied with the way we have handled you complaint, you have the right to refer the matter to the relevant organizations listed below and we will fully cooperate with them in the handling of complaints:
Insurance Authority
Mail: 19/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Hotline: (852) 3899 9983
Fax: (852) 3753 3812
Email: complaints@ia.org.hk
The Insurance Complaints Bureau
Mail: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Hotline: (852) 2520 2728
Fax: (852) 2520 1967
Email: icb.enquiry@icb.org.hk
Insurance Agents Registration Board
Mail: 29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
Hotline: (852) 2520 1868
Fax: (852) 2520 1967
Email: hkfi@hkfi.org.hk
The Hong Kong Confederation of Insurance Brokers
Mail: Room 3407, AIA Tower, 183 Electric Road, Fortress Hill, Hong Kong
Hotline: (852) 2882 9943
Fax: (852) 2890 2137
Email: info@hkcib.org
Professional Insurance Brokers Association
Mail: Room 2507- 8, 25/F, China Insurance Group Building, 141 Des Voeux Road Central, Central, Hong Kong
Hotline: (852) 2869 8515
Fax: (852) 2770 2372
Email: info@piba.org.hk
For enquiries, feedback or complaints related to ORSO, please click here for details.
Data Privacy Notice
https://www.hsbc.com.hk/insurance/misc/data-privacy-notice/
You may be subject to an earlier version of this privacy notice (known as Notice to Customers relating to the Personal Data (Privacy) Ordinance) if you have not consented to subsequent changes to the earlier notice.
Note:
In case of any discrepancies between the English and Chinese versions, the English version shall apply and prevail.
This notice may also be referred to as "Personal Information Collection Statement".